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Form of workJob Description
Description
We're looking for aCustomer Service Representative, working in the Banking/Finance industry in Chandler, Arizona, United States.
- Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call.
- Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients.
- Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk.
- Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts.
- Display passion, commitment and deliver an experience that improves our customers’ financial lives.
Our client provides outsourcing, staffing, consulting andworkforce solutions. Hiring for Engineering,Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturingand Logistics, Sales and Marketing and Administrative roles. For 60 years.Via 5,000 offices in 39 countries.Matching smart people withgreat jobs. Putting to worknearly 700,000 employees worldwide. Helping people like you achieve your potential. Usinginnovative technologies and passion for people to provide you the bestexperience possible. Every single day. Let this be your day.Put their expertise to work for you.You deserve it!
Experience Required for Your Success- Ability to navigate between multiple screens and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
- Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint
- Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
- Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
- Robust Customer Service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
- Positive attitude that embracing coaching as an opportunity to improvement in current role
- Ability to handle confidential matters and sensitive information in a responsible manner
