Customer Service Representative

Position Summary

We are seeking to add a Customer Service Representative to our Customer Service Department, where you will be developing new and nurturing long time relationships with territory reps, agencies, customers, and inside staff. In addition, you will be order processing simple to very complex orders and communicating via phone/email. Lastly, ensuring that all duties and tasks are completed in an accurate and timely manner.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

· Ensure our customers receive excellent Customer Service.

· Process orders, provide product availability and order status (ESD) via phone and email.

· Provide tracking information and issue Returned Material Authorizations (RMA).

· Assist customers with all post sales inquiries and questions, in a timely manner.

· Perform other related duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

· Excellent written and verbal communication skills.

· Strong team player that is highly motivated and can work independently, detailed oriented, organized and efficient.

· Excellent technical capabilities to include MS Office (Word and Excel).

· Ability to handle multiple tasks in a fast-paced environment.

· Willingness to learn new product information and seize opportunities to expand your job knowledge.

· Strong Customer Service experience. Minimum of 3 years’ experience is preferred.

· Knowledge of NetSuite software is a PLUS!

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 2 years (Required)
• NetSuite: 1 year (Required)

Ability to Relocate:

• Irvine, CA: Relocate before starting work (Required)

Work Location: In person