Customer Service Representative

This role is on-site working in the office in Edison, NJ from Monday through Friday.

About us

Swiss Madison is a luxury bathroom and kitchen fixture Wholesaler/Retailer with a large presence in the online marketplace, and is growing at a rapid speed. Employees at Swiss Madison can expect a variety of benefits from working in a vibrant and friendly environment, obtaining experience in multiple aspects of the business, and potential future growth opportunities. To keep up with our growth we are expanding our team and looking for someone to join as a Customer Service Representative

Position summary:

The Customer Service Representative is responsible for the first impression of the company for Customers. This position requires creating an excellent experience for customers through professionalism, hospitality, and courtesy. Additionally, this position requires organization, multi-tasking, and computer skills.

Essential functions:

• Answering incoming phone calls from customers relating to product inquiries, shipment confirmations, product installation questions
• Order entry assistance
• Assist customers through email and supplier channels
• Perform miscellaneous tasks/projects by the Customer Service Manager
• Complete all tickets in assigned box before end of day
• Provide detailed follow-up date and times for responding to customers
• Check all pending tickets in assigned bucket – use discretion to follow up with the customer
• All other duties as assigned

**Must have experience providing Customer Service through phone and email

Non-Essential functions:

• Leads by example exhibiting the mission of the company
• Encourages teamwork and promotes a positive working environment
• Pro-active, well organized with the ability to work under own initiative and be flexible
• Ability to work holidays and extended hours

Qualifications/Skills/Education Requirements:

• Strong communication skills
• Ability to multi-task
• Possess an understanding and ability to demonstrate hospitality to all customers
• Patience, tact, cheerful disposition, and enthusiasm always
• Basic computer and date entry skills
• Comfortable using a computer and CRM systems at a fast pace

Additional Bonus Experience:

• Experience with Amazon, Home Depot, Wayfair, Lowes
• Sellercloud Warehouse Management Software
• Helpscout Customer Service Software
• Experience in the Home Improvement or Bathroom Industries

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• What are your salary expectations?

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• Edison, NJ 08837 (Preferred)

Work Location: In person