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Form of workJob Description
Emerald Logistix is a leading logistics company that specializes in providing comprehensive supply chain solutions to businesses across various industries. With a rich history of reliability and a commitment to excellence, we have become a trusted partner for companies seeking efficient and streamlined logistics operations.
Job Title: Customer Service Representative (Logistics)
Job Overview: As a Customer Service Representative in our logistics company, you will play a crucial role in ensuring customer satisfaction by managing inquiries, resolving issues, and providing exceptional service. You will serve as a key point of contact between our clients, carriers, and internal teams, contributing to the overall efficiency and success of our logistics operations.
Responsibilities:
- Answering customer questions and resolving complaints
- Processing orders and providing tracking information
- Working with other departments to ensure smooth Customer Service
- Maintaining a positive and professional attitude
Qualifications:
- High school diploma or equivalent
- Strong communication skills, both verbal and written
- Familiarity with logistics and shipping processes
- Ability to work independently and as part of a team
- Strong commitment to customer satisfaction
Join our dynamic team and contribute to the success of our logistics operations by providing exceptional Customer Service. Your dedication and attention to detail will help us maintain strong relationships with our clients and partners.
