Customer Service Representative

Full-time and Part-time positions available immediately for Customer Service Representative at a retail The UPS Store.

You will be trained on how to properly process and ship packages, pack fragile and sensitive items for shipping, copy and print services, and sort mail. You must be able to pass a criminal background check in order to become a notary public.

Along with the usual traits like being honest, loyal, hard working, easily work under pressure and multitask, we want people who are extremely confident and are able to navigate the retail Customer Service world.

Ideal candidates are drug and drama free, and can engage the public in a friendly and professional manner.

Must be available to work weekends and holidays. We offer a professional but fun atmosphere and have many loyal employees and customers.

We are looking for someone who would be a good fit in this environment and be able to perform at the highest levels.

No prior UPS Store/postal center experience is necessary. However, if you have had prior retail, or food service experience, it would be beneficial.

Please submit resume and cover letter to this ad in pdf format.

Absolutely NO applications will be accepted in person at any The UPS Store locations.

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our Customer Service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's Customer Service policies
• Other duties as requested

Communication method(s) used:

• Email
• Phone
• In person

Typical end time:

• 7PM

Typical start time:

• 8AM

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: From $16.85 per hour

Expected hours: 16 – 40 per week

Benefits:

• Flexible schedule

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Will you be able to pass a background check?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person