Customer Service Representative

RiVidium, Inc. (dba TripleCyber) is seeking a Customer Service Representative to assist in the execution of the various Compensation and Benefits functions.

Major areas of support shall include:

• Answer routine questions related to a human resources (HR) functions, such as, payroll processing, benefits administration, WebTA, leave and earning statements, system inquiries, and enterprise call center lines.
• Benefits forms processing
• Benefits related Personnel Action Request (PAR) processing
• Leave bank and leave transfer program support.
• OHR Customer Service Center (OHR CSC) administration and oversight

Requirements for this position shall include:

• Basic human resources (HR) knowledge required; Federal HR Knowledge strongly preferred.
• Basic knowledge or familiarity with National Finance Center (NFC) automated time and attendance systems.
• Basic knowledge of administrative policies and procedures.
• Some Customer Service experience is required.

Preferred Qualifications:

• Ability to process voluntary employee organization (VEO) memberships.
• Ability to handle general compensation and benefits and other human resources questions.
• Knowledge of federal government rules, regulations, processes, and procedures.
• Knowledge of HR Connect, Employee Personal Page (EPP) and other federal government systems.