Customer Service Representative

Sunnen Products Company was founded in 1924 by Joseph Sunnen. Since then, Sunnen Products Company has been a global leader in the manufacturing and distribution of bore sizing and finishing equipment, engine rebuilding equipment, and tooling and abrasives. As the leading global manufacturer of precision honing equipment and related accessories, Sunnen Products Company provides excellent employment opportunities for those in search of a challenging and rewarding career. We pride ourselves on our quality products, exceptional Customer Service and highly valued employees.

Sunnen is an equal opportunity employer and provides a friendly, family-oriented atmosphere. Sunnen maintains a high retention rate. About 60 percent of our employees have 10-plus years of service while 25 percent have 25-plus years of service. Currently, our average length of service is more than 15 years.

POSITION DESCRIPTION

POSITION TITLE: CUSTOMER SERVICE REP I

REPORTS TO: CUSTOMER SERVICE SUPERVISOR

POSITION SUMMARY: The position offers a nice mix of work, processing customer orders and inquiries using a computer in a fast-paced, team-oriented environment.

FUNCTIONS OF THE JOB

• Establish strong, effective working relationships with customers and coworkers.
• Process customer purchase orders received by phone, e-mail, web, etc.. Advise customers of pertinent order information, such as pricing, delivery, and terms of sale. Assist customer with simple product selection and offer alternatives and/or upsell, accordingly.
• Provide leads ascertained from customer interactions to appropriate sales personnel.
• Refer technical inquiries or application requests to the Advanced Technology Center (honing lab). Refer customer equipment service needs to Field Service department.
• Provide prompt follow up on customer issues.
• Screen customers against Restricted Party Lists.
• Input customer information into our CRM database for accurate and up-to-date recording of activities.
• Onboard customers using eCommerce.

POSITION QUALIFICATION REQUIREMENTS

Education: Requires a high school education or equivalent. College education or equivalent is a plus.

Experience: Requires a minimum of three years Customer Service, inside sales or call center experience. Must be proficient with computer order entry. Working familiarity with Oracle EBS or Oracle CX is a plus.

Skills and Abilities which may be representative but not all inclusive of those commonly associated with this position:

1. Positive, “can do” attitude; enjoys problem solving.

2. Strong written and verbal English communication skills.

3. Aptitude to learn technical product attributes.

4. Teamwork orientation.

5. Excellent time management.

Travel:

Unlikely, except possibly for training.

Machines, Tools, Equipment and Work AidsCommonly Associated with this Position:

Computer, technical reference materials, general office equipment. Knowledge of the following computer programs: Microsoft Office Suite, Oracle EBS, Oracle CX, customer portals and Sunnen’s eCommerce site.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Job Type: Full-time

Pay: $22.50 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Work Location: In person