Customer Service Representative 2

To Apply, Email Resume to: hr-email@spo.ga.gov

Position Description: Under general supervision, the Customer Service Representative 2 provides Customer Service and technical support for Parking and Access Services.  This position facilitates Parking and Access Services with the administrative and technical operation, program operations, and procedures while complying with agency guidelines and policies. Customer Service Representative 2 also performs other job-related duties as assigned.

Minimum Qualifications:High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university; OR One (1) year of experience in a Customer Service setting communicating information; OR One (1) year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.

Preferred Qualifications:  Preference will be given to applicants who, in addition to meeting the minimum qualification, possess the following:

          Completion of an undergraduate major in business administration or a related field at a four-year college or university; OR High school diploma or GED AND two (2) years of experience performing a variety of routine non-clerical general business support functions for a section/division of an office in an agency or similar entity.

Essential Functions:  

          Provide guidance, consultation and technical assistance to customers and others within the organization via telephone, in person, or email.

          Resolve or facilitate the resolution of problems and difficult situations independently and in a courteous manner.

          Respond to questions and requests in a timely manner.

          Use multiple databases and software programs proficiently such as: T2 Flex, GGS, Avigilon, etc.

          Interact professionally with tenants/clients in office settings.

          Process, produce, and program photo identification badges and parking permits for customer agencies, contractors, lobbyists, and others while ensuring accuracy and collection of appropriate fees.

          Determine appropriate response to inquiries based on historical computer records and established policy.

Competencies:  Knowledge of computer operations and ability to generate reports. Strong computer skills including Excel and Word with working knowledge of parking systems. Ability to read and interpret policies, manuals and instructions. Ability to operate equipment skillfully and in conformance with applicable procedures. Ability to establish and maintain effective working relationships. Ability to communicate effectively, both orally and in writing, with people at different levels and from various backgrounds