Product Support Representative

Product Support Representative

Super Bright LEDs, a leading provider of cutting-edge LED lighting solutions, committed to delivering energy-efficient and sustainable lighting solutions is currently seeking a Product Support Representative. The ideal candidate will play a crucial role in ensuring our customers receive exceptional support and assistance with our range of LED lighting products. This candidate will also have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service.

This is a full-time position on-site in Earth City, MO. Normal business hours are Monday-Friday 8:00 AM to 4:30 PM. Local candidates to the St. Louis area (Missouri and Illinois) only please.

Responsibilities:

• Develop a deep understanding of our LED lighting product line to provide accurate and insightful information to customers.
• Stay updated on industry trends and product advancements to effectively address customer queries.
• Provide prompt and effective customer support via phone, email, and chat, addressing inquiries related to LED lighting products.
• Assist customers with product selection, troubleshooting, and installation guidance.
• Ensure customer satisfaction by resolving issues and escalating complex cases to the technical team when necessary.
• Create and update Product Support documentation, FAQs, and troubleshooting guides.
• Collaborate with the Marketing Department to ensure accurate and up-to-date product information.
• Provide feedback on common customer concerns to contribute to product improvement initiatives.

Qualifications:

• Strong technical background, preferably in LED lighting or a related industry.
• Excellent communication skills, both written and verbal.
• Prior experience in a customer support role is preferred.
• Ability to troubleshoot and solve problems effectively.
• Detail-oriented and organized with strong multitasking abilities.
• Team player with a positive and proactive attitude.

Benefits:

• Medical, Dental, Vision, Life/AD&D, STD, LTD, and Supplemental Life/AD&D
• Paid Time Off, Holidays, Jury Duty, and Bereavement
• Annual pay raise and bonus based on performance
• 401(k) retirement plan with 6% company match
• Casual work environment

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• What is your desired pay rate or range?

Experience:

• on call troubleshooting: 3 years (Required)
• Customer support: 3 years (Required)
• Technical support: 3 years (Required)

Ability to Commute:

• Earth City, MO 63045 (Required)

Work Location: In person