Customer Service Representative

About us

Weed Man is a small business in AGRICULTURE in Raleigh, NC. We are professional, supportive and inclusive.

Our work environment includes:

• Growth opportunities
• Casual work attire
• On-the-job training
• Safe work environment
• Relaxed atmosphere

Job Description: Customer Service Representative

Responsibilities:
- Provide exceptional Customer Service and support to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and complaints in a professional and timely manner
- Resolve customer issues by investigating problems, developing solutions, and making recommendations
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams to address customer needs and ensure customer satisfaction
- Stay up-to-date with product knowledge to effectively assist customers

Qualifications:
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and ability to think critically
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in data entry and record keeping
- Previous Customer Service experience is preferred
- Proficient in using computer systems and software applications

We offer competitive compensation, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional Customer Service, we would love to hear from you.

To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Morning shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Work Location: In person