Customer Service Representative 1 - Sells

Would you like to be part of an amazing team that makes Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov: or click on the link here to view "Our DES" Video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative 1 in our Tucson Office. This position is the first point of contact in the office. This position, under general supervision, will accept, review, research and data enter applications for programs governed by the Family Assistance Administration (FAA), such as Medical Assistance (MA), Nutritional Assistance (NA), Temporary Assistance for needy Families (TANF) State Programs applications.

Essential Duties and Responsibilities include but are not limited to:

• Provide excellent CUSTOMER SERVICE to the public by providing support and information.
  
• Open, date stamp, and route mail.
  
• May screen incoming calls and direct to appropriate staff or take message and route.
  
• Prepare and submit reports
  
• Prepare documents for imaging, translate or submit for translation when appropriate.
  
• Scan and upload into FAA's Document Managements System or FAA's Eligibility System and Validate.
  
• Complete the Electronic Benefits Transfer process

 Knowledge of:

• Computer skills;
• Typing and data entry.
  
• Google suite applications.
  
• Office procedures and practices.

Skills in:

• Excellent listening, oral and written skills.
  
• Great communicator.
  
• Organization.
• Problem solving.

Ability to:

• Utilize a variety of office equipment.
  
• Navigate through multiple computer systems/programs.
  
• Multitask.
  
• Work in a fast-paced environment.
  

The ideal candidate for this position will have:

• One-year experience in a direct contact position working with or providing CUSTOMER SERVICE, answering questions, providing general information, and resolving simple procedural issues.
  

• If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply: Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
  
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
  
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life and short-term disability insurance plans
  
• Participation in the Arizona State Retirement System (ASRS) and Long-Term Disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3.70 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans
  
• Tuition Reimbursement
  
• Stipend Opportunities
  
• Infant to Work Program
  
• Rideshare and Public Transit Subsidy
  
• Career Advancement & Employee Development Opportunities
  
• Flexible schedules to create a work/life balance
  

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Stacey Tutas at 520-633-1712 or at STutas@azdes.gov. 
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Stacey Tutas at 520-633-1712 or at STutas@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.