Address
Form of work
Salary
The Opportunity
About DTTP
Why work with us?
> Benefits are effective on day one for all full-time direct hires
> Training programs are available to help guide team members and develop new skills
> Growth Opportunities - there are immense opportunities to grow your career
> You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
Responsibilities:
May include:
- Receive and respond to calls, emails, or instant messages from customers both internal and external.
- Enter and update caller/product information into the call tracking database (CRM) and ensure customers’ inquiries are attended to promptly and satisfactorily.
- Provide service companies and distributors with technical data (Spec Sheets, I&O’s, Service Instructions, Accessory Data, etc.) or part information by utilizing ASAP/InfoFinder programs and PartnerLink.
- View customer’s profile when responding to determine if there were prior related problems to determine best course of action.
- Provide customers with information related to Training opportunities.
- Update job knowledge of products and parts including substitutions
- Perform additional projects/duties to support ongoing business needs.
Nature & Scope:
- Works within well-defined instructions
- Uses established procedures and works under supervision to perform assigned tasks
- Work is closely supervised
Qualifications:
Knowledge & Skills:
- Knowledge of Customer Service principles and practices
- Knowledge of call center telephony and technology
- Digital skills: Technology, Media & the Internet - skills in word processing, data management and presentations (Microsoft Office Applications proficiency – Word, Excel, Access, PowerPoint)
- Critical Thinking & Problem Solving - inductive and deductive reasoning, analysis, and interpretation to generate possible solutions and responses to problems
- Excellent data entry and typing skills
- Knowledge of administration and clerical processes
- Effective communication and collaboration with team members and customers – ability to communicate ideas to instruct, inform, persuade, or motivate co-workers
- Ability to follow work instructions, policies, and procedures
- Ability to apply good judgment, strong work ethic, and integrity on the job.
Experience:
- 0-3 year’s work experience in Customer Service call center
Education:
- High school diploma or GED equivalent
Physical Requirements/Work Environment:
- Must be able to perform essential responsibilities with or without reasonable accommodations
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
