Customer Service Representative

Honest Abe Home Services is looking for a highly motivated Customer Service Representative to join our amazing team!

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional Customer Service and ensuring customer satisfaction by promptly addressing inquiries, concerns, and issues in a professional and timely manner. The ideal candidate possesses great communication skills, problem-solving abilities, and has a strong desire to help others.

What The Job Entails:

• Act as the first point of contact for customers, ensuring a friendly and professional demeanor at all times.
• Respond promptly to customer inquiries through various communication channels, including telephone calls, emails, and live chat
• Effectively resolve customer complaints, concerns, and questions to the customers' satisfaction
• Manage and update customer accounts, including processing orders, cancellations, returns, and exchanges accurately and efficiently.
• Actively listen to customers, understand their needs, and provide appropriate solutions or escalate issues to the appropriate team members.
• Continuously stay up-to-date with company products, services, policies, and procedures to provide accurate and relevant information to customers.
• Collaborate with other team members and departments to ensure smooth communication and problem resolution.
• Learn Service Titan (CRM) and follow processes and procedures

What We Are Looking For:

• Proven experience in Customer Service or a related field is desirable.
• Excellent written and verbal communication skills.
• Strong problem-solving and decision-making abilities.
• Empathetic and patient with a genuine desire to assist customers.
• Strong organizational and time-management skills.
• Proficient computer skills, including typing and navigating through various software applications.
• Knowledge of Service Titan a plus
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
• Knowledge of Customer Service principles and practices.
• Ability to work independently and collaboratively in a team environment.

We offer competitive pay, Paid Time Off, 401K with Employer Match, Health Insurance Coverage and a truly unique work environment and experience. If you are motivated and are driven to excel then we are looking for you! We expect the best from ourselves and are looking for like minded individuals who also strive to perform their best. Give us a call today and find out what makes us different!