Customer Service Representative

Customer Service Representative needed for busy Production Facility located in Mills River, NC- Top Pay and Benefits - Dynamic Culture
Monday - Friday 8:00am-5pm (1 hour break for lunch)
$18-19/HR
Customer Service Representative - In this role, you will assist and resolve emergency issues, Customer Service inquiries, provide product information. You will also be required to meet all customer and company expectations.
Essential Job Functions
Document Customer Service discussions and actions
Maintain accurate records and files of documentation
Record, organize, and file customer interactions and profile/account changes
Provide resources for quality Customer Service
Address and resolve team and customer conflicts
Anticipate and resolve Customer Service issues
Maintain a professional workspace and workflow
Address returns, refunds, credits, and shipping tracking numbers
Lead returns team and participate in repairing products and ensuring customer satisfaction.
Qualifications:
Excellent customer care and focus; ability to assess customers needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience.
Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
Able to multitask, prioritize, and manage time efficiently.
Able to analyze data and return authorization statistics and translate results into better solutions.
Excellent verbal and written communication skills
Self-motivated and self-directed
Comfortable in both a leadership and team-player role
Creative problem solver who thrives when presented with a challenge.
Mechanical abilities and comfortable with product repair
Focused on Customer Service.
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and handling phone systems.
Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software.
Able to concentrate on multiple problems at once.
Ability to answer phone, listen actively, relay information, and type basic information simultaneously.
Customer-focused for a positive customer experience and resolutionEmployment Type: ["OTHER"]