Customer Service Representative

At Astec-Yankton, formerly known as Kolberg-Pioneer, our mission is to design, build, and capitalize on the most innovative solutions and products for the industries and customers we serve globally. Our employees thrive in a safe and team-oriented work environment where they are empowered to make suggestions for operational and sustainability enhancements. With safety as our first core value, we take pride in developing talent and invest in training, protective equipment, and technology for continuous improvement. If you share our dedication to advancement and quality services, we'd love to have you join us at Astec-Yankton, formerly known as Kolberg-Pioneer!

The Customer Service Representativewill be responsible to perform all duties associated with incoming parts sales orders, including identifying parts needed for customers, addressing technical questions and concerns, or any other duties assigned by the Parts Sales Representative Supervisor.

Our Customer Service Representatives earn a starting salary of $20.00 per hour. Our Day Shift hours are Monday – Friday 7:00 am – 4:00 pm.

What You'll Do:

• Provide exceptional customer service to internal and external customers
• Process all incoming parts sales orders received from dealers/customers, after evaluating and offering advice or suggestive selling
• Investigate and identify parts needed, using drawings, schematics, parts books, etc.
• Coordinate with internal departments to obtain proper information on parts, lead-times, pricing
• Use technical drawings, parts books, schematics, etc. to identify and quote parts to customers based on need
• Quote appropriate parts to dealers/customers using proper price structures in place, and based on quotes obtained from our procurement team
• Quote appropriate lead-times, working directly with production and shipping groups to ensure accuracy
• Coordinate with Engineering any changes on equipment, to ensure accuracy of parts books for future use
• Ensure compliance with standard operating procedures through daily tasks
• Participate in cross-department teams and committees as needed and assigned
• Escalate requests to appropriate departments as needed
• Perform other duties as instructed

Why You'll Love Working for Us:

• Health, Dental, Vision- Day 1 Eligibility
• Life, and Spousal Insurance
• Health Savings and Flexible Spending Accounts
• Short-Term and Long-Term Disability
• 401(k) with Company Match
• PTO
• Employee Wellness Programs, Tuition Aid, and Employee Assistance

What We Need from You:

• Communicate orally and in written form in English, and another language is preferred (Spanish or Portuguese)
• Ability to interact with people from all countries and cultures
• High school diploma required – Associate’s or bachelor’s degree in business or marketing strongly desired, or at least two to three years of business and customer service experience
• Ability to work well with others, exercise sound judgement and solve problems
• Work independently and effectively manage workload under pressure, be resourceful, well-organized, meticulous, and accurate
• Ability to operate general office equipment, including telephone, computer, calculator, photocopier, and fax machine. Must have working knowledge of Microsoft products, including Word and Excel

ASTEC is a Drug Free Workplace, Affirmative Action, and Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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