Customer Service Rep

Expected Start Date 5/6/2024

Associate is in training to acquire the knowledge and skills necessary to provide exceptional Customer Service. The ability to obtain a thorough understanding of ClaimCenter, CARE, Outlook, and telephone applications is required. This individual will handle inbound and outbound telephone service calls with respect to claims First Notice of Loss (FNOL), glass, towing and existing claims calls that roll from branch operations. The associate demonstrates sound verbal and written communication skills. Works well with supervision

Description:

• Assists customers with new and existing claims
• Promotes participation of our client’s preferred provider programs and services when applicable
• Provides telephone coverage in accordance with position description
• Adheres to the standards put forth in call strength audit guidelines
• Actively works to increase product knowledge – utilizes KM and resources from the SCO Intranet pages
• Meets performance and dependability expectations as outlined by management
• Contributes to a positive and respectful environment that fuels engagement
• May be called upon to handle additional duties as required

Additional Skills & Qualifications:

• Secure and maintain state and non-resident licenses
• Regular evening, weekend and holiday coverage as dictated by business needs
• Excellent written and verbal communication skills
• Proficiency in Microsoft Outlook and Word
• Complete ongoing job-related training as assigned through ATLAS or otherwise

Work Environment

Training Hours (weeks): M-F 10 AM - 5:35 PM

Shift Hours: TBD - will have 2 consecutive days off and one weekend 2:30pm to 10pm

Business Casual. Smaller family feel. In office 90 days, then can WFH hybrid. Company issued laptops

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.