Customer Service Rep National Sales (Hybrid: Onsite And Remote)

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE.
Join Our Community of Food People!
This position has been segmented as hybrid meaning the work is a combination of approximately 90 percent remote/virtual and 10 percent onsite at distribution center offices located anywhere in the Northeast Region of the United States as follows: Fishers IN, Twinsburg OH, Cleveland OH, Wixom MI, Greensburg PA, Manassas VA, Buffalo, NY, Pittston PA, Allentown PA, Bridgeport NJ, Swedesboro NJ, Perth Amboy NJ, Albany NY, Norwich CT, Seabrook NH, within a 50 mile distance to the listed Distribution Offices.
This role will most likely be in the office approximately 1 time per month or occasionally for training.
Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Back up to Sales Coordinator roles.
BECOME A US FOODS® ASSOCIATE!
Ready to build a career with a company that's leading the foodservice industry?
We help YOU make it!
Our Customer Service Reps can start between $18.50 - $20.50/ hourdepending on experience and geographical location within the southeast region !
Schedule
Sunday - Thursday
8 am - 4:30 pm
Benefits: Full US Foods Benefits - DAY 1!
medical, dental, vision, 401K, life insurance, and much more!
US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus.
Main Ingredients of the Job

• Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
• Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.
• Respond to product inquiries from customers. Share new or additional services or products with customers.
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.

Relationships
Internal: Sales, Operations / Distribution / Support
External: Customers
What You Bring to the Table

• Education/Training: High School diploma or equivalent required; Bachelor's degree preferred.
• Related Experience: Minimum of three years experience in Customer Service call center environment required. Experience in food service distribution a plus.
• Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.

The following information is provided in accordance with certain state and local laws. Compensation depends on experience, geographic locations, and other factors permitted by law. In New York, the expected compensation for this role is between $18.50 - $20.50. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
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