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SalaryOur Customer Service team is expanding! Looking for a friendly, energetic, detail-oriented team member to add to our growing healthy dog food business. This person must have great commutation and computer skills along with basic knowledge of social media. Must be able to process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Must be a Dog Lover!
- Candidates should be comfortable moving quickly between computer applications and be able to input & copy-paste data in an efficient and careful manner.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
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Please apply if...
- You love animals and want to help them.
- You have excellent Customer Service skills.
- Are able to communicate product knowledge.
- Are able to Multitask in a fast paced environment
- Have great phone skills – both listening and talking.
- You can type quickly and input data efficiently.
- Are willing to fly 3-4 times a year to trade shows.
- Highly proficient writing skills.
- Have knowledge of Social Media and how to use it
- You strive to learn quickly and take instructions well.
- You have reliable transportation to get to work.
- You are a team-player and work well on a team.
Responsibilities and Duties
- Talking to customers on the phone and advising them on our products
- Answer email inquiries
- Ability to run social media accounts
*Free food for your personal Dogs!
*Ability to periodically bring your dogs into the office!
Job Type: Full-time
Pay: From $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 3 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Application Question(s):
- Why do you feel you would be a good fit for our team?
- What are some interesting facts about yourself that your resume might not highlight?
Education:
- Associate (Preferred)
Experience:
- Customer service: 3 years (Preferred)
- Data entry: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Eatontown, NJ 07724: Relocate before starting work (Required)
Work Location: In person
