Customer Service Rep

Amazing reasons to work at LAZ Parking!

• Pay Rate:$17.30/hr
• Pay Active- on demand access to up to 50% of your pay!!!
• 401(k) with Employer Match
• Part-time hours available!
• Building of long-lasting friendships/relationships
• Job training and career development

We recognize our LAZ family members as our most important asset and, as part of our commitment to people, we strive to ensure that our package ofbenefitsprovides peace of mind. LAZ Parking offers a generousbenefitspackage including:

• Medical/Rx
  Healthcare Financing Options - Get 0% financing to help pay for health-related expenses
• Dental
• Vision
• Life and DisabilityBenefits
• Supplemental Health
• And much more!

We are committed to help you be well, not just at work but across all aspects of your life. The following programs are available to help support you,freeof charge.

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZBenefitsor not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

The Spirit of the Position:

The Customer Service Representative- CBX greets and creates a welcoming atmosphere for our customers and clients.

How do you know if this is the right job for you?!

You are:

• Dynamic. You're charismatic, full of energy, and happy to help in any way you can.
• Dependable. Responsible is your middle name. You never disappoint because it's not in your nature.
• Good under pressure. You don't fold and get overwhelmed easily.
• Able to work with or without supervision
• Able to effectively communicate professionally and effectively.
• Open to feedback, differing opinions and other points of view.
• Timely and demonstrates sense of urgency.
• Excellent teambuilding and interpersonal skills.
• Able to follow processes and rules
• A team player and can help motivate your team.
• Reliable and punctual attendance is paramount to this position.

What will I do?

• Greet Passengers in a friendly, approachable manner
• Ability to stand/walk for long periods of time and work in a fast-paced environment.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor and a caring attitude.
• Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-ins, and luggage tagging) as per airline procedures
• Able to effectively complete ticketing process, makes and/or changes reservations, make cabin accommodations as per airline procedures.
• Able to answers inquiries about flight schedules and fares, verifies reservations.
• Able to provides directions and guidance on processing through this terminal.
• Be responsive and effective when communicating with management and coworkers.
• Multitask several priorities such as perform computer and paperwork tasks.
• Understand and Implement all processes and procedures
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

Education:

• High school diploma or GED equivalent preferred but not required.

Experience:

• Bilingual with English and Spanish is required.
• Strong customer service experience.
• Sales tracking and balancing experience is preferred but not required..
• Intermediate computer literacy is preferred.
• Reliable transportation to and from job site is required.

Skills:

• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and exercise sound judgment.
• Willing to work 9am-6pm (40 hours per week)

Physical Demands:

• Ability to stand and walk for long periods of time, up to 8 hours a day.
• Ability bend, stoop and squat frequently throughout a shift.
• Ability to apply pressure to an object with the fingers and palm.
• Ability to perform functions that require repetitive motions using hands, wrists, arms, legs, ankles, knees and hips.
• Ability to express or exchange information, instructions, ideas, etc. by means of the spoken word.
• Ability to receive detailed information through oral communication and to make discriminations in sound.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:Non-Exempt

To be hired, all candidates must submit to a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.