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Form of workJob Description
Have you considered being a Reservationist? Now is your chance!
Transdev is looking for Reservationist in Melrose Park, Illinois to intercept pre-qualified customer calls and schedule transportation. We are seeking friendly, Customer service-oriented people who are dedicated to safety and customer care to make reservations. If you are helpful, friendly, and safety-conscious with a Customer service background, we have the right career path for you!
That is why our employees call this the “love-what-you-do” line of work!
Our Reservationists enjoy:
- $19.00 /HR
- Paid Training
- Tremendous career advancement opportunities due to a strong presence across North America
- A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan
- A great work environment
Our Reservationists are responsible for:
- Responds to customer inquiries and problems by providing timely and accurate information or
directing inquiries to supervisor. - Follows and explains policy and procedure as outlined in operations and procedures manuals.
- Treats each customer/caller with courtesy, dignity, and respect privacy.
- Meets or exceeds established performance requirements.
- Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment
times, addresses, and other information as outlined in operations and procedures manuals. - Documents trip authorization according to procedures.
- Remains knowledgeable of all policies and procedure changes.
- Adheres to the work schedule in order to handle the call volume and contractual requirements, unless
request made by supervisor. - All other duties as assigned.
To qualify as a Reservationist, you’ll need:
- A high school diploma or equivalent
- Able to operate a computer
- Complete any training requirements
- Communicate clearly in English
- Able to operate standard telephone system
About Transdev:
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.
For more information please visit our website at www.transdevna.jobs
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skillsrequired ofpersonnel soclassified.Transdevis an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is the largest private sector operator of multiple modes of passenger transit in North America,providingbus, rail,paratransitand shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports,providingsafe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment
