Customer Service Rep

Customer Service Representative
Salary - Full Time

Flexible Schedule:

Monday-Friday

7:30AM-4:30PM

About Welch Packaging:
Headquartered in Elkhart, IN, Welch Packaging was started in 1985 with four employees. Since then, Welch has become one of the most dynamic independent packaging companies in the United States. Welch now has multiple sheet plants throughout the Midwest. Welch Packaging has grown from four employees to over one thousand employees.
With customers at the core of our business philosophy, we have a service discipline that makes us easy to do business with. Through organic growth, strategic acquisitions, and a strong entrepreneurial spirit Welch Packaging continues to be a leader in custom packaging solutions.
Welch encourages associates to serve in a variety of civic and charitable organizations. The "Welch Way" involves giving back to our communities. On an annual basis, Welch Packaging contributes to a variety of charities and higher education in the communities in which we serve.
At Welch Packaging, we believe in building boxes, but we don't believe in putting our associates into them! Welch hires people who fit our business culture -- people with integrity, a commitment to Customer Service and a passion for success -- and we teach them the packaging business through a comprehensive individualized training and placement program. Welch looks for life-long learners committed to making a difference in the world through their work. Come grow with us!
Interested candidates with strong work ethic, customer focus, and initiative to succeed in a fast-paced environment are encouraged to apply! All candidates for this position are subject to an authorized background check and drug screen. The candidate must pass both to become a Welch Packaging Team Member.
In addition to a competitive wage, we offer competitive benefits package that includes a 50% match 401K up to 8% of your contributions, wellness incentives, contributions to your health savings account up to $700, 100% coverage on preventative care benefits including prescription medicines, medical, dental, vision, life and supplement life insurances.
Essential Functions and Activities:
Exceed customer expectations.
Be the Voice of the Customer: VOC
Responsible for Customer Contact; Correspond directly with customers, or through sales professionals, translate their needs into quantifiable expectations following standard procedures.
Provide general information and respond to customer inquiries regarding order status.
Complete request for quote; request for sample; tooling request and new item forms.
Responsible for order entry for customer orders into Amtech.
Produce complete and accurate shop orders and forward to appropriate internal customers.
Print quotes and maintain customer files.
Acknowledge all customer complaints immediately and begin the internal complaint process to include customer requested action.
Enter desired change notices; complete necessary documentation following procedures; notify Customer Service Manager of resolution; return a copy of the change notice initialed and dated. File the original in customer file.
Forward all new items onto Customer Service Manager for approval.
Support sister companies and their Customer Service needs.
Keep work area clean.
Other duties as assigned.
Qualifications:
- High School Diploma or GED required.
- College degree in Business, Organizational Management, Supervision or related field preferred.
- Experience with working in the Corrugated Industry Preferred.
- Good organizational, analytical and communication skills.
- Excellent problem solving and teamwork skills.
- Internal and external customer focus.
- Computer literacy and Windows applications required.
- Proficiency in MS Office applications preferred.
- Core competencies: teamwork, communication skills, time management, organizational skills, initiative, customer focused and building customer relationships.