Customer Service Relations

Responsibilities:
- Provide exceptional Customer Service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records by updating account information and notes
- Utilize data entry skills to input customer information accurately into the system
- Conduct outbound calls to follow up with customers or provide additional information as needed
- Upsell products or services to customers based on their needs and preferences

Qualifications:
- Strong verbal and written communication skills in English and Spanish

- Strong organizational skills
- Previous experience in Customer Service or sales is preferred
- Proficient in data entry and able to analyze customer information effectively
- Ability to multitask and prioritize tasks in a fast-paced environment
- Excellent problem-solving skills with the ability to think critically and find solutions
- Strong attention to detail and accuracy in handling customer information
- Ability to work independently as well as part of a team
- Multilingual skills are a plus

If you are a motivated individual who enjoys providing excellent Customer Service, we would love to hear from you. Apply now to join our team of dedicated Customer Service Representatives.

Job Types: Full-time, Contract

Pay: $17.50 - $25.00 per hour

Expected hours: 40 per week

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Plano, TX 75093: Relocate before starting work (Required)

Work Location: In person