Customer Service Provider Inbound/Automotive

Inbound Customer Service Advisor (Automotive)
Greenfield, SC

Details:

This is different from your typical Service Writer role! Our client seeks current and former Service Advisors or Auto Mechanics who want to take their careers to another level in a professional office environment. If you've always wanted to use your automotive knowledge more formally, this is the role for you! They need sharp, talented individuals who are effective communicators to quickly identify and efficiently handle warranty-related issues within our Vehicle Service Contract Department. This is a crucial role in our rapidly growing organization and can lead to rapid advancement for you.

This position supports agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues. The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizes available resources, and meets schedule expectations, informing management of any changes.

Responsibilities:

· Handles claims-related calls per work schedule, performing within defined metrics

· May have to order an inspection when the claim is over a certain amount or possible fraud

· Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor

· Master understanding of clients, agents, and contract terms and conditions

· Understand Exceptions based upon dealership, agent, or client as noted in the system

· Support other team members in assisting customers when a situation requires involvement

· Escalates “Hot Issues” to team lead, supervisor, or managers when unable to resolve satisfactorily

· Notify the Supervisor of any claims in which possible fraud is suspected

· Participates in all training as required to perform the duties of the role

· Takes initiative to resolve an issue rather than allow an issue to continue

· Performs other related duties as required and/or assigned

Requirements:

· High School Diploma or equivalent

· Minimum of three years of experience within the Automotive Service Industry required

· Must have strong computer skills and the ability to troubleshoot and service policy issues

· Must be proficient in Windows and MS Office Products

· Strong analytical and problem-solving skills. Superior verbal/written skills and communication skills

· Good punctuation, spelling, mathematical, grammar and attention to detail

· Strong interpersonal skills essential

· Ability to exercise sound judgment when interacting with customers

· Must be authorized to work in the U.S or Canada

· Must be able to pass a background check successfully

Preferences

Experience in Customer Service, insurance claims, or call/claims center environment

Benefits:

Dental, Life, Medical, Retirement, Vision

Job Type: Full-time

Pay: $50,000.00 - $54,000.00 per year

Work setting:

• In-person

Ability to Relocate:

• Greenfield, SC: Relocate before starting work (Required)

Work Location: In person