Customer Service

Title: Customer Support Representative

Location: Remote

Job Type: Full Time

Purpose/Objective of position

· Responsible for handling a high volume of incoming customer contacts (calls, emails and cases) for product / solution support, registration issues, or general inquiries.

· Log on and manage phone queue and email inbox contacts during shift.

· Receive and respond to customer email communications.

· Initiate, monitor, and escalate customer problem cases for issues not resolved during initial customer contact

· Perform miscellaneous duties as required

Essential/Fundamental Duties & Responsibilities:

· Deliver high quality, enthusiastic Customer Service

· Ability to receive, analyze, resolve and/or triage, if necessary, a high volume of incoming calls, and email customer inquiries for 1st level technical support and service.

· Provide accurate and timely responses to email requests with proper grammar and spelling within response guidelines

· Follow up on customer issues/concerns, within established response turnaround times as assigned by Senior Customer Service Admin or Supervisor

· Consistently meet or exceed quality assurance and performance targets

Education:

High School Diploma or GED Equivalency or higher

Qualifications/Experience:

· Minimum 1 year Customer Service experience required

· Minimum 1 year Tier 1 Tech Support experience required

· Basic Computer & Microsoft Office proficiency required

· Internet skills required with the ability to verbally walk a customer through detailed website navigation and complete basic browser troubleshooting

· Experience in a high volume call center or Customer Service contact center utilizing a phone queue system, and handling other channels of inquiry such as email is a plus

· Customer Relationship Management (Netsuite experience a plus)

Thanks & Regards,

Mamatha k,

Sr.Resource Specialist,

+1 949-676-0346

Email: mamatha@yochana.com / www.yochana.com

Job Type: Contract

Salary: $13.00 - $14.00 per hour

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Location:

• Fargo, ND (Required)

Work Location: Remote