Customer Service Position

Preferred Pest Control was founded in 1985 by Brad Smith. He believed in strong morals and work ethics which we still stand by today. As an Iowa State University graduate Entomologist, Brad built the business with a strong understanding of all insects and pests and has used his expertise over the years as a frequent resource for media interviews, expert witness testimony for court trials and identifying pests found by customers. That knowledge has been passed down to our entire team, and now two of Brad’s sons, Brian and Andy Smith (Co-owners), lead the business operation.

The family business is continually evolving and updating operations, and the Smiths have been responsible for thoroughly training Preferred Pest Control’s technicians in all the latest industry techniques, allowing us to guarantee satisfaction with our top-of-the-line services. We have grown into a full-service pest control provider for homes, businesses, schools and many industries across central Iowa, and have proudly served the Des Moines metro’s pest control needs for nearly 40 years.

Can you multitask in a fast-paced environment while maintaining attention to detail? Then YOU are who we are looking for!

At Preferred Pest Control, we work as a team! Our employees stay because each one is special to us. Our average office worker has been with Preferred Pest Control for over 6 years! We treat our employees AND our customers right. We take pride in our 5-star rating on Google and work hard for you, the employee, to have the same experience.

Responsibilities include:

• Communicate with customers by phone, email or mail
• Manage and process daily reports for technicians
• Track and maintain monthly reports and projects
• Schedule and route customer appointments
• Input data into our pest control software program
• Support the field staff through phone and email while using our internal routing system
• Cross train with other team members

Skills needed:

• Previous Customer Service experience is required.
• Computer skills including but not limited to: Outlook, Word, Excel.
• Ability to learn new computer systems and programs
• Detail oriented – especially when entering data into the pest control software
• Team player – we are a small office and we work best together!

We are a family-run business that is known for integrity and great employees for over 38 years. We hope you check us out and apply!

Starting at $20 Hourly

Benefits Offered:
Health, Vision, 401K match, Dental, Life, PTO

Employment Type:
Full-Time

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law and regulations?
• Are you willing to take a drug test?

Experience:

• Customer Service: 1 year (Required)

Ability to Commute:

• Urbandale, IA 50322 (Required)

Ability to Relocate:

• Urbandale, IA 50322: Relocate before starting work (Required)

Work Location: In person