Address
Form of work
SalaryJob Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Order Fulfillment. In this role, you will be responsible for receiving and processing customer orders via phone, email, and chat. You will provide accurate product information, answer questions, and ensure timely and accurate order fulfillment.
Responsibilities:
* Receive and process customer orders via phone, email, and chat
*Provide accurate product information and answer customer questions
*Enter orders accurately and efficiently into our database
*Verify customer information and payment details to ensure accuracy
*Communicate with customers regarding order status, shipping, and delivery times
*Resolve any issues or discrepancies with orders in a timely and professional manner
*Meet and exceed Customer Service performance metrics
*Upsell and cross-sell products when appropriate
* Maintain up-to-date knowledge of company products and services
Requirements:
* High school diploma or equivalent required
* 1-2 years of Customer Service experience
* Excellent communication and problem-solving skills
* Strong attention to detail and organizational skills
* Ability to work in a fast-paced environment
* Proficiency in MS Office and ability to learn new software systems
* Strong Customer Service skills and a customer-focused mindset
* Ability to navigate computer systems and enter data accurately
If you have a passion for delivering exceptional Customer Service and are detail-oriented, we encourage you to apply!
Job Type: Full-time
Pay: $19.70 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Paid time off
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Newark, NJ 07104: Relocate before starting work (Required)
Work Location: In person
