Customer Service Manager

POSITION OVERVIEW
FASTSIGNS of Bloomington has an immediate need for a proven leader with a demonstrated record of success delivering exceptional service in a dynamic, high growth, fast-paced environment. One-ball Jugglers need not apply.
COMPENSATION range is $50,000 - $70,000+ and includes a base salary plus a monthly bonus based on performance.
BENEFITS include:

• Medical, Dental, Vision
• 401K plan
• 6 paid holidays,5 Day M-F work-week
• Friendly, collegial team environment
• Company Paid training
• State of the art equipment to support the mission
• Personal and professional growth potential
• Great quality of work life

At FASTSIGNS, we solve visual communication challenges. Using a proven selling system, state-of-the art technology and innovative thinking, we design and create sign and graphic solutions to help businesses, organizations or events achieve their objectives and look great doing so.
RESPONSIBILITIES

• Manage the Customer experience from "Quote to Cash" - inquiry, consultation, quotation, creative, production, delivery and collection.
• Evaluate and maximize quality Customer Service and customer satisfaction.
• Oversee project management process to ensure on-time delivery
• Facilitate daily production meeting with staff to review work in process.
• Manage inventory and purchasing process.
• Manage the inside and outside sales team
• Resolve customer satisfaction issues.
• Monitor and/or perform center opening and closing procedures.
• Complete reports as necessary (i.e., daily and weekly sales reports, daily closing, royalties due, direct marketing response tracking).
• Adhere to all company policies, procedures and business ethics codes

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.