Customer Service Manager (Hybrid)

TE Connectivity's Customer Service Teams interact with customers, company sales, and service representatives to handle various pre- or post-sales service functions. They take and process transactions via phone, internet, and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services and investigate and resolve customer complaints. A key focus area is developing strong business relationships via TE's Extraordinary Customer Experience strategy.

At TE, you will unleash your potential by working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world. 

Job Overview:
TE Connectivity's Customer Service Teams interact with customers, company sales, and service representatives to handle various pre- or post-sales service functions. They take and process transactions via phone, internet, and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services and investigate and resolve customer complaints. A key focus area is developing strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities:
    Create and execute team strategy aligned with BU priorities and values.
    Lead, manage, and coach team of Customer Service and supply planning associates within North America
    Assist /lead data analytic support to the sales leader and provide performance updates and team reviews.
    Publish and drive towards the attainment of customers' annual and monthly booking and billing forecasts. 
    Manage demand, cancellation, pushouts, expedites, IBP forecast, and timely order acknowledgment and updates to customers.
    Resolve systematic delivery issues with strategic customers.
    Implement service-level definitions and agreements across the team.
    Execute process improvement initiatives to drive improved performance.
    Work closely with internal customers - warehouse, logistics, planners, and concerned teams at the customer
    Ensure timely submission of necessary documents and bills are processed for payment to the customer.
 

Desired Candidate Profile:

• Bachelor's degree in marketing or related field; or equivalent work experience in a Customer Service or supply chain role.
• SAP Experience is preferred
• Experience leading/influencing change management
• Flexibility to travel to customers as required
• Knowledge of imports, exports, SEZ, and Free trade zone warehouse functions is required.
• Strong English Language skills