Address
Form of workJob Description
Job Description
This position is responsible for the overall order-and-service-related activities for Interior Logic Group’s Customer Service function. The job provides a variety of Customer Service support duties to customers and ensures that timely and accurate information is provided in a professional manner.
Primary Job Tasks & Responsibilities
- Responds to customer inquiries through phone, mail, email, fax, and/or face-to-face contact.
- Provides operational management and support to ensure efficient and timely resolutions of Customer Service issues.
- Analyzes and makes recommendations based on volume and other factors for forecasting future Customer Service needs, including staffing.
- Supervise and coordinate activities of associates involved in providing Customer Service.
- Ensure high quality Customer Service and customer satisfaction.
- Communicate directly and openly with the customer/homeowner or builder Customer Service personnel.
- Supervise and coordinate activities of associates engaged in Customer Service activities.
- Plan, prepare, and devise work schedules, according to budgets and workloads.
- Issue instructions and assign duties to associates.
- Review and check work of subordinates such as reports, records, and applications for accuracy and content, and corrects errors.
- Prepare, maintain, and submit reports and records.
- Plan, develop, and implement improved procedures.
- Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.
- Manages a group or team of professional individual contributors and/or indirectly supervises support staff.
Education & Experience
- Preferred: BS/BA in a related discipline or 7+ years of experience in Customer Service. May require certification. Advanced degree may offset less experience in some disciplines.
- Preferred: Knowledge of principles and processes for providing customer and personal services.
- Preferred: Knowledge of homebuilding construction.
- Work well with all levels of employees, including senior management.
- Ability to work under pressure, with multiple priorities and strict deadlines.
- Work well in a fast-paced, high energy environment.
- Strong Problem Solving and Analytical skills.
- Easily Adapt to growth and change.
- Strong Written and Oral Communication skills.
- Positive, Professional demeanor that sets an example for the rest of the team.
- Motivated and Driven by producing results and the success of the team.
Work Environment
- This job operates in a professional office environment.
- This role routinely uses standard office equipment, such as laptop computers, photocopiers and smartphones.
Pay Range
85-90k
The pay ranges posted by the company use current talent market data, which are subject to change.
If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!
Interior Logic Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About Us
Powered by its award-winning technology platform, Interior Logic Group, Inc. is the largest national provider of interior design and finish solutions to the building industry. Our scalable solutions increase customer profitability, improve construction quality, and reduce cycle times—with our team deeply focused on providing an exceptional customer experience. We provide installation services and supply chain management for a diverse range of single family, multifamily, commercial, and repair and remodel customers.
People choose to build their careers at ILG because of our passionate team, company culture, flexible work options, and growth opportunities. We invest in our workforce to help them achieve great things both personally and professionally, offering wide-reaching benefits from healthcare support to financial well-being. Check out some of our top benefits we have to offer:
- We offer a comprehensive benefits package that includes medical, dental, and vision coverage along with a 401(k) plan, STD and LTD, and life insurance as well as some additional optional benefits. As each individual team member has different needs and schedules, we offer multiple flexible medical plans that cover both physical and mental healthcare.
- We provide eligible associates with nine (9) paid holidays as well as one (1) floating holiday that can be used for birthdays, anniversaries, or other events special to individuals.
- We believe in giving back to our communities, and provide team members with paid time to use for Volunteering and Advocacy.
- With over 200 locations throughout the United States, including 100+ Design Studios, there are opportunities to learn, grow, and reach your full potential!
For more information about Interior Logic Group visit www.interiorlogicgroup.com.
Interior Logic Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
