Customer Service Manager / E-Commerce Coordinator

We are looking for a Customer Service Manager/E-Commerce Coordinator for a versatile role that blends Customer Service, ecommerce, social media management and office administrative tasks. Based in our corporate office with a 5-person team and supporting 10 stores in the Tri-State Area, we specialize in women's shoes and accessories. The ideal candidate will have interest in fashion, have familiarity with Shopify, Customer Service and graphic design.

With 10 stores across the tri-state area, we have established a significant presence, known for our upscale women's footwear and exceptional Customer Service. We create a family-like atmosphere, prioritizing internal promotions and offering a stable, year-round employment opportunity.

This is a unique position where you can absolutely grow in this business and take on more roles and opportunities.

Our currently employee is moving out of state but will be here to help during the entire transition as well as support remotely after the move.

RESPONSIBILITIES

• Process slips, manage inventory adjustments, and enter purchase orders for incoming shipments in our POS system. Create new SKUs for new products.
• Facilitate seamless communication between our retail stores and warehouse, resolving any issues promptly.
• Make personalized product or service recommendations to customers, enhancing their shopping experience.
• Adhere to company protocols, policies, and procedures to maintain high Customer Service standards.
• Handle customer complaints, offering effective solutions and alternatives to ensure satisfaction.
• Support customers in placing orders, processing refunds, and managing exchanges.
• Resolve customer inquiries through phone, email, and Zendesk; assist with returns/exchanges and related queries.
• Audit the website for optimal performance, updating promotions, navigation, and content as needed.
• Develop and curate trending website pages, writing product descriptions and details.
• Create engaging graphics for emails, social media, and the website using Canva and Adobe Photoshop.
• Implement marketing strategies on Instagram and Facebook; merchandise website pages effectively.
• Keep Google business pages current with store hours, holiday schedules, and any changes in contact information.

· QUALIFICATIONS

• Experience in Shopify.
• 2+ years of Customer Service experience.
• Attention to detail, extremely organized, punctual, and ability to multi-task.
• Must be able to work in a team environment and maintain a positive and productive relationship with co-workers.
• Works well under pressure.
• Ability to problem solve.
• Demonstrated ability to listen, collect data, prioritize requests and manage conflict.
• Ability to communicate professionally with grammatically correct verbal and written responses to customer inquiries.
• Self-sufficient, self-starter, and proactive.
• Proficient in Microsoft Office and Excel, Gmail, Shopify, Retail Pro, Canva, and Loop (preferred, not required).
• English (fluent).
• This is an onsite position, 5 days a week

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Experience:

• Customer service: 2 years (Required)

Ability to Relocate:

• Englewood, NJ 07631: Relocate before starting work (Required)

Work Location: In person