Customer Service Manager (Csm)

Rug & Home is a leading high-growth home furnishings retailer with (5) locations across the Carolina's. Our mission is to provide a full-service home furnishings solution in a professionally designed showroom space. Rug & Home has been featured in numerous local and national publications, including Southern Living, Entrepreneur’s “6th Annual Hot 100: America’s Fastest-Growing New Businesses," and was named the 2005 National Rug Retailer of the Year.

We are immediately seeking a Customer Service Manager to provide excellent Customer Service at our Gaffney Location.

Customer Service Manager responsibilities include acting as a liaison, providing service information, answering questions, and resolving any emerging problems with accuracy and efficiency. To be successful in this role, you should be genuinely happy to help customers, have extreme attention to detail, and a high degree of organizational and prioritization skills.

Ultimately, the duties of the Customer Service Manager are to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

· Manage incoming phone calls and ringing up instore customers

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate and valid information using the right methods and tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer orders and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

· Process incoming product paperwork to ensure accurate inventory for customers and the stores

Qualifications and Skills:

· Proven experience as a Customer Service Manager or similar role

· Strong phone contact handling skills and active listening

· Customer orientation and ability to adapt/respond to different types of characters

· Problem-solving attitude

· Excellent communication skills

· Ability to multi-task, prioritize and manage time effectively

· Excellent knowledge of MS Office, databases and information systems

Physical Requirements:

· Ability to be up and walking around a majority of the time

· Bending, stooping and carrying on occasion

Work Hours:

The Customer Service Manager will be required to work 35-40 hours per week and is an hourly position. Extenuating circumstances may require additional time for certain periods.

WEEKENDS ARE REQUIRED.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Gaffney, SC 29341: Relocate before starting work (Required)

Work Location: In person