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SalaryAbout us
Peaceful Valley Farm & Garden Supply, EOE, has an open position for immediate hire. We are a nationally-recognized leader in organic garden supplies. Family-owned and operated since 1976 we have always maintained a strong commitment to our employees and customers.
We are actively recruiting for a Manager within our Customer Service team. The role supports our national customer base with orders placed by phone or through GrowOrganic.com. Our team works with customers to provide product recommendations as well as complete orders and answer questions around shipping and returns. Candidates should be able to demonstrate prior Customer Service roles with supervisory or management experience. The position is remote.
We offer great benefits that include:
- Generous paid time off
- 401(k) plan
- Health insurance (medical, dental, vision, chiropractic)
- Employee store discounts
- Safe, enjoyable working environment
Applicants skills should include ability to:
- Demonstrated leadership and supervisory roles within a Customer Service environment
- Excellent customer relationship skills; over phone and email
- Work in multiple databases to process payments and review inventory
- Ability to quickly problem solve, meet deadlines and work under pressure
- Computer literacy and multi-tasking required
- Track metrics of inbound calls, tickets closed for CS reps
- Accuracy and attention to detail
- Knowledge of and/or interest in gardening and organic product is a plus
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Education:
- Associate (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: Remote
