Customer Service Manager

At GCC, employees are our most important resource. As a part of the GCC family, you'll be welcomed into a culture that promotes the company vision and internal career growth. Our company vision is to have our customers recognize us as a business partner that generates the most value to their construction projects. We're a sustainable growing company, a great place to work and a solid investment for our shareholders. GCC is an enterprise with a global and sustainable approach. Our production is mainly devoted to the manufacture and sale of gray Portland cement, mortar, premixed concrete, concrete blocks, plaster, aggregates and other construction materials.
Who we are:
GCC is a world-class company that produces, distributes and markets cement, ready-mixed concrete, aggregates, and innovative products related to the construction industries in Mexico and the United States. We take pride in being a market leader with a culture of innovation, high performance and safety. GCC offers a very competitive benefits program including paid time off, medical, dental, vision, short and long-term disability insurance plans, and a 401K.
What you will do:
Responsible for the processes and systems related to the servicing customers and support of sales staff. Directs the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and exceptional levels of customer satisfaction. Provides team members with the appropriate training, tools, direction and motivation to enable their success.

• Cultivate a positive work environment and positive safety culture in area of responsibility. Build individual accountability and rewards/recognition into safety approach and company goals.
• Staff department with qualified personnel and provide guidance and training to assure meeting or exceeding goals and objectives
• Utilize benchmarking performance reports for measurement of sales activity and operations performance
• Provide ongoing training and direction to team members to ensure continued measuring of performance in all areas
• Maintain regular communications to ensure full awareness of system enhancements and functionality of the systems
• Contribute to and follows written policies, procedures, and best practices for the Customer Service team
• Ensure employees have appropriate training and other resources to perform their jobs
• Lead and manage a team of customer support representatives, providing guidance, and feedback for high performance and continuous improvement
• Knowledge of appropriate DOT regulations
• Facilitates daily meetings to review the next days orders and projects with members of management
• Collaborate with cross-functional teams to optimize the customer journey, ensuring a seamless and positive experience from order entry to post-sales support
• Ability to handle any safety related issues that may arise

Experience & abilities you will need:

• Associate's Degree or equivalent experience is preferred.
• 1+ years of sales and operations experience in construction industry.
• Order entry and dispatching system experience required.
• 1+ years leadership experience required.
• Strong management, interpersonal, analytical and computer skills.
• Demonstrated proficiency with computer to include knowledge of department systems and Microsoft Suite (Excel, Word, PowerPoint, Outlook)
• Able to interact and clearly communicate with all levels of internal and external personnel, customers, and supporting agencies..

You will love working here because:
At GCC, employees are our most important resource. As a part of the GCC family, you'll be welcomed into a culture that promotes the company vision and internal career growth. Our company vision is to have our customers recognize us as a business partner that generates the most value to their construction projects. We're a sustainable growing company, a great place to work and a solid investment for our shareholders. GCC is an enterprise with a global and sustainable approach. Our production is mainly devoted to the manufacture and sale of gray Portland cement, mortar, premixed concrete, concrete blocks, plaster, aggregates and other construction materials. Join the family!
An Equal Opportunity Employer
GCC does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.
We hold each other accountable to live our core values of health and safety, attitude of service, integrity, teamwork, innovation and excellence. GCC employees demonstrate these values every day. An Equal Opportunity Employer GCC does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors, including skills, abilities and experience. Please click the links to view the federal compliance posters
Other details

• Pay Type Salary
• Min Hiring Rate $75,000.00
• Max Hiring Rate $82,500.00
• Job Start Date Friday, December 1, 2023

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