Customer Service Manager

Customer Service Manager

Heatcon Composite Systems is a privately-owned company serving the global aerospace industry for more than 40 years. As the world leader supporting the repair of composite structures, Heatcon manufactures the equipment and supplies the materials needed to commercial aircraft operators, militaries, MROs, and OEMs.

We are currently seeking new team members to join our 65+ employees in the Seattle area. At Heatcon you will find an established business with unique product offerings within a growing market.

As Customer Service Manager you will have supervisory responsibility for a team of 7 – 10 representatives and will manage the quoting, sales order entry, contract review, RMA, and trade compliance processes. You will foster and maintain a positive team dynamic, facilitate communication and information flow between Customer Service and other departments, and be the first point of escalation for the resolution of customer-related issues. The role has primary accountability for department key performance indicators (KPIs) and targeted service levels (time-to-quote, etc).

To be successful in the role you will have the ability to set daily and longer-term priorities for both yourself and your team, have the ability to delegate, and be able to achieve balance between the urgent and the important. You should be process oriented while being people focused with the ability to organize, coach, and lead. You should be familiar with using an ERP system (Epicor, SAP, etc) and have previous supervisory experience in a business-to-business Customer Service environment, preferably within aerospace or a similar technical industry.

Heatcon offers medical/dental/vision, 401K with matching, PTO, and other benefits. We invite you to apply.