Address
Form of workJob Description
Prinova is a leading global supplier of ingredients and manufacturing solutions for the food, beverage and nutrition industries. By leveraging our broad in-house array of capabilities as well as years of industry expertise, we support our customers throughout the entire development process, taking their product or formulation idea from concept to completion. As a single-source partner, we strive to provide our customers with the utmost simplicity and flexibility in all their processes.
At Prinova, we pride ourselves on hiring individuals who are innovative thinkers with diverse backgrounds. Our culture is based on the FISH! philosophy, which encourages four simple practices: Be There, Play, Make Their Day, and Choose Your Attitude!
Customer Service Liaison - Utah
Department: Customer Service
Location: Cottonwood Heights, Utah
Type: Full-Time
Summary
Provide exceptional Customer Service by communicating with customers and sales staff and following through on every aspect of the order. The successful candidate will own the order process and enjoy solving problems big and small that occur in our environment. Communication will be primarily via email, as well as some phone work. Familiarity with an CRM or ERP system in a manufacturing or distribution setting is a plus.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provide Exceptional Customer Service!
Receives customer orders, coordinates all purchase order details, enters orders into JDE and prepares orders for shipment.
Answer all incoming calls.
Answers all inquiries such as tracking, pricing, C of A's, shipments, credits, scheduling, cancellation, adjustments, quotes, warehousing and any other information pertaining to orders, in addition to collecting bill of ladings to create invoices and any of the above aforementioned paperwork.
Processes orders and acts as backup to offsite locations as a daily function.
Assist Our Outstanding Sales Team!
Works with assigned Sales person(s) to help analyze customer sales reports in an ongoing basis, to recognize buying patterns by product as requested.
Maintains contracts (inputs into database, and works with Product Managers and Sales person to manage release dates for products).
Submits Sample Requests from Sales Staff or Customer.
Secures freight rates and sets up carriers with customers.
Support sales with new customer leads.
Assists assigned Sales person to help satisfy customer's needs as deemed necessary.
Qualifications
An engaging personality and professional manner. Be there!
A strong sense of urgency and ownership with a keen ability to prioritize
Proven problem solving ability with insight to prevent complications before they occur. Make their day!
Desire to work in a positive engaging work environment. Choose your attitude!
2-5 years’ experience in Customer Service in a distribution or manufacturing setting
What we offer
Competitive Compensation
Medical, Dental and Vision coverage
PTO
401K matching program
