Customer Service Site Liaison - Havre De Grace

Solvay is a science company whose technologies bring benefits to many aspects of daily life. Our purpose-we bond people, ideas and elements to reinvent progress-is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the power of science. In a world facing an ever-growing population and quest for resources, we aim to be the driving force triggering the next breakthroughs to enable humanity to advance while protecting the planet we all share.
We bond with customers and partners to address today and tomorrow's megatrends. As a global leader in Materials, Chemicals and Solutions, Solvay brings advancements in planes, cars, batteries, smart and medical devices, water and air treatment, to solve critical industrial, social and environmental challenges. You can count on our innovative solutions to contribute to safer, cleaner and more sustainable future.
We are looking for:

• A Customer Service Site Liaison that is customer obsessed, a team player, and has excellent negotiation and diplomacy skills. This person will also have deep knowledge and understanding of the business processes and systems.

We count on you for:

• Manage the communication between the Plant and the relevant CSR when the information is not available in the ERP (SAP).
• Single POC representing Customer Service on site: instrumental to the success of the Ship Pad meetings, contributing and acting as the communication cord from the meeting to Customer Service, prepares and manages LBE/Risk data and hosts meetings to manage revenue information from the site.
• Represent "Customer Voice" for all approved escalations to ensure fast and effective turnaround.
• Support Customer Complaints Coordinators to ensure we have the right level of momentum coming from the site.
• Chair, manage, monitor OTIF related activity and reports on the sites results; support customer site visits and represents Customer Service through the visit
• Provide the front and back office the necessary support from the site to fulfil the customer expectations.
• Participate with the supply chain site team and relays messages to the front and back office from the supply chain lead.

You can count on us for:

• A challenging, rewarding and international work environment in a globally operating Group.
• Clear opportunities to steer your career towards managerial roles within Customer Service or Supply Chain, and bridges to join the commercial organization.

You will bring:

• The ability to make sound business decisions that support customers' requirements while complying with documented guidelines and policies; and solve customer problems in a changing environment without completely defined process steps for success.
• Working knowledge and understanding of ERP systems to extract relevant data to support customers; prefer 3 years of SAP.
• Prior experience in a manufacturing environment, ideally with knowledge of government and industry quality system requirements, customer and internal terms and conditions, contract administration.
• Be knowledgeable on product terminology, customer specs and procedures. The willingness to learn and apply basic technical information/terminology and be familiar with material applications is essential.
• Good understanding of export compliance; EAR and ITAR knowledge.
• 3-5 years of experience in Customer Service or supply chain; understanding of manufacturing flows.
• Minimum of High School diploma; College B.S. is desirable.

You will get:

• The U.S. base salary range reasonably expected to be paid for this position is $73,032 to $100,674. Since actual compensation packages are based on a variety of factors unique to each candidate we may ultimately pay more or less than the posted base salary range. Total compensation for this role also includes bonus and/or other incentives.

• 16 weeks of maternity/paternity and co-parenting leave
• Training platform for all employees
• Free language courses (24 languages available)
• Solvay Shares Plan
• Free well-being sessions (physical and psychological)

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Solvay's purpose is to bond people, ideas and elements to reinvent progress. We can only fulfill this purpose with a diverse workforce that feels respected and appreciated, and has equal opportunities to work, grow and thrive. Our differences, visible or not, are valued. As Solvay seeks to promote unity and not uniformity, we invite you - regardless of background, age, gender, race, national origin, ethnicity, religion, sexual orientation, ability or identity - to consider a future with us.