Customer Service Leader

The Customer Service Leader will play a vital role in spare parts and aftermarket services. Providing support to customers, team members and shareholders.

Responsibilities:

• Collaborate with the Customer Service Team to facilitate customer parts orders.
• Engage directly with customers to comprehend challenges and guide them to the appropriate solution providers.
• Manage sales of spare parts, including quoting and processing incoming purchase orders from customers.
• Address and resolve customer concerns and needs in direct association with spare parts.
• Collaborate with After Sales & Service Engineer on new machine orders, change orders, and additional offers.
• Cultivate positive customer relationships through technical support efforts and prompt response to their needs.
• Assist in identifying spare parts needed for new machines.
• Maintain files, records, and logs relevant to the function.

Qualifications:

• Over 5 years of outstanding customer experience, preferably in a purchasing environment.
• Strong attention to detail, excellent problem-solving skills, and exceptional organizational abilities.
• Proficiency in using Excel, Outlook, and Microsoft Word.
• Familiarity with domestic and international shipping processes.
• Excellent written and oral communication skills.
• Willingness and ability to work overtime as workload demands.

Job Type: Full-time

Pay: From $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 5 years (Required)
• Microsoft Outlook: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Eagan, MN (Required)

Work Location: In person