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SalaryBenefits:
Propel Swim Academy is a locally owned and operated family business in South Riding, Virginia. We teach swim lessons to over 1700 children every week, serving over 1,000 unique families! We operate in our privately owned 13,000 sq. ft. facility which is home to 3 pools; each pool is custom built to accommodate swimmers of all ages and abilities. Propel is a growing business with plans to open a second facility within the next 3 years. We are hiring a leader for our Sales & Service department to continue providing a memorable customer experience. We’re looking for an enthusiastic, fun-loving, growth oriented individual with prior management experience to join our team and contribute to our mission of enriching the lives of our swimmers, team, and families.
Roles & Responsibilities:
People: Lead, manage, and hold accountable all Sales & Service department team members. This is done by working alongside the team, evaluating performance, 1 on 1 meetings, Quarterly Conversations, and ongoing training. The Sales & Service department currently has 4 employees; we are a growing company, and when necessary the Sales & Service Leader will be responsible for the training of new team members.
Process: Maintain and update Sales & Service processes. Ensure all processes are followed by all through training, measurement, and management. Plan and conduct regular departmental training sessions and individual coaching sessions as needed.
Projects: Lead completion of quarterly projects aimed at improving departmental and company performance.
Cross-Departmental: Collaborate with other Department Leaders to solve issues, implement changes, and collectively meet targets.
Customer Experience: Serve and build relationships with customers in person during shifts. Shift work is active and busy! The leader’s job is to create an incredible experience for all customers by ensuring they and the team adhere to Propel’s service standards!
Sales: A strong sales mindset is required to meet the company’s student enrollment goals. Enrollment goals are achieved by upselling and retaining current customers and by marketing and selling our programs to new customers.
Professional Development: As a member of the Leadership team, the Sales and Service Leader is responsible for growth and learning. Initially, there are 1-3 short books that are required reading of a Leadership Team member, necessary in order to learn our business operating system. On an ongoing basis, there will be professional development opportunities such as leadership courses, books, and industry conferences that the Sales and Service leader will be expected to attend.
Technology Requirements: Able to work quickly and efficiently within our CRM, iClassPro, and google sheets/excel, docs, etc.
Other Requirements: As a member of the Leadership team, the Sales and Service Department Leader is required to attend full-day strategic planning sessions (1 per quarter) and a two-day annual planning session (1 per year). All planning sessions are held outside of normal working hours.
Who is the right person for this job?
Our 5 Core Values are very important to us. The right person for any position in our company embodies these values (most of the time - nobody’s perfect!).
Up For Anything:
Limited opportunities to work from home will be available when working on projects or other administrative work. Candidates should expect to work full time on-site for the first 3-6 months of employment.
Deal-Breakers:
- Company parties
- Employee discounts
- Flexible schedule
- Free food & snacks
- Health insurance
- Paid time off
- Training & development
- Bonus based on performance
- Competitive salary
- Free uniforms
- Opportunity for advancement
Propel Swim Academy is a locally owned and operated family business in South Riding, Virginia. We teach swim lessons to over 1700 children every week, serving over 1,000 unique families! We operate in our privately owned 13,000 sq. ft. facility which is home to 3 pools; each pool is custom built to accommodate swimmers of all ages and abilities. Propel is a growing business with plans to open a second facility within the next 3 years. We are hiring a leader for our Sales & Service department to continue providing a memorable customer experience. We’re looking for an enthusiastic, fun-loving, growth oriented individual with prior management experience to join our team and contribute to our mission of enriching the lives of our swimmers, team, and families.
Roles & Responsibilities:
People: Lead, manage, and hold accountable all Sales & Service department team members. This is done by working alongside the team, evaluating performance, 1 on 1 meetings, Quarterly Conversations, and ongoing training. The Sales & Service department currently has 4 employees; we are a growing company, and when necessary the Sales & Service Leader will be responsible for the training of new team members.
Process: Maintain and update Sales & Service processes. Ensure all processes are followed by all through training, measurement, and management. Plan and conduct regular departmental training sessions and individual coaching sessions as needed.
Projects: Lead completion of quarterly projects aimed at improving departmental and company performance.
Cross-Departmental: Collaborate with other Department Leaders to solve issues, implement changes, and collectively meet targets.
Customer Experience: Serve and build relationships with customers in person during shifts. Shift work is active and busy! The leader’s job is to create an incredible experience for all customers by ensuring they and the team adhere to Propel’s service standards!
Sales: A strong sales mindset is required to meet the company’s student enrollment goals. Enrollment goals are achieved by upselling and retaining current customers and by marketing and selling our programs to new customers.
Professional Development: As a member of the Leadership team, the Sales and Service Leader is responsible for growth and learning. Initially, there are 1-3 short books that are required reading of a Leadership Team member, necessary in order to learn our business operating system. On an ongoing basis, there will be professional development opportunities such as leadership courses, books, and industry conferences that the Sales and Service leader will be expected to attend.
Technology Requirements: Able to work quickly and efficiently within our CRM, iClassPro, and google sheets/excel, docs, etc.
Other Requirements: As a member of the Leadership team, the Sales and Service Department Leader is required to attend full-day strategic planning sessions (1 per quarter) and a two-day annual planning session (1 per year). All planning sessions are held outside of normal working hours.
Who is the right person for this job?
Our 5 Core Values are very important to us. The right person for any position in our company embodies these values (most of the time - nobody’s perfect!).
Up For Anything:
- Flexible and excited to try new things to meet the needs of a growing business.
- A confident self starter who is unafraid of taking the lead.
- Loves children, families and building relationships.
- High energy and thrives in a fast-paced environment working with people.
- Open to making mistakes and learning. Not afraid to ask questions!
- Curious - always looking to learn new things.
- Enthusiastic approach to personal development opportunities.
- Prioitizes the needs of the team and customer over personal preferences.
- A team player who works well in a group and is comfortable providing and receiving feedback from peers.
- Loves being a part of a winning team and takes personal pride in contributing to team success.
- Organized and goal oriented
- Holds themselves and others accountable to the team
- Holds themselves to a high standard in their relationships, communication, and attitude.
- A proactive problem solver who approaches problems and challenges with a positive, can-do attitude.
- Understands and appreciates the importance and impact of their work on the lives of others.
- Takes an enthusiastic, high energy approach to life
- Leadership/management in a retail, children’s recreation, or hospitality environment.
- In-person Customer Service roles serving families.
- Leadership/management of small, diverse teams.
- Planning and achievement of goals in sales and Customer Service.
Limited opportunities to work from home will be available when working on projects or other administrative work. Candidates should expect to work full time on-site for the first 3-6 months of employment.
Deal-Breakers:
- Are you able to work 2-3 shifts in the afternoon/evening (approx. 3:00-7:30pm) and 1 weekend morning shift (appox. 8:00am-1:00pm)?
- Do you have at least 2 years of experience in leading and managing teams?
- Salary $55,000-$65,000 based on experience
- Full health insurance
- Paid Time Off
- Annual bonus based on company performance
- Free swim lessons for immediate family members
Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.
