Address
Form of workWhat will you do?
- Lead a team of 6 Customer Service Advocate to ensure KPIs are being met in a daily basis, as well as provide them support as first point of escalation for our customers
- Drive the correct issue resolution process & ensure proper escalation is taken to the upper Level.
- Manage customers information in a timely and accurate manner.
- Detect all opportunities to serve the customer while addressing customer support requests
- Provide outstanding Customer Service to improve customer satisfaction and relationship
- Maintain and Develop skills relating to new product technologies and applications. Be proactive in proposing solutions to improve their daily tasks
- Proficient in the promotion and demonstration of digital tools to customers to improve customer experience.
- Fully complete and correctly categorize case details into the system (using BFO)
- Lead and support customer visits when required to provide the best on site experience
What qualifications will make you successful?
- Bachelor's degree in related field
- Previous experience in customer support or sales is desirable
- Working knowledge of basic electrical products
- Fluent in English both written and spoken
- Previous CRM experience an advantage.
- Digital citizenship/PC Skills - at least basic level is essential (Microsoft Teams, BFO, SYMMETRY, AMAPS)
- Strong interpersonal skills and professional standard of written and verbal communication skills
- Ability to work on own initiative, but also as part of a team
- Flexible approach with the ability to adapt to change and learn new skills quickly
What's in it for me?
Who will you report to?
Project Management Manager
Let us learn about you! Apply today.
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
₠25.7bn global revenue
137 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
- Lead a team of 6 Customer Service Advocate to ensure KPIs are being met in a daily basis, as well as provide them support as first point of escalation for our customers
- Drive the correct issue resolution process & ensure proper escalation is taken to the upper Level.
- Manage customers information in a timely and accurate manner.
- Detect all opportunities to serve the customer while addressing customer support requests
- Provide outstanding Customer Service to improve customer satisfaction and relationship
- Maintain and Develop skills relating to new product technologies and applications. Be proactive in proposing solutions to improve their daily tasks
- Proficient in the promotion and demonstration of digital tools to customers to improve customer experience.
- Fully complete and correctly categorize case details into the system (using BFO)
- Lead and support customer visits when required to provide the best on site experience
What qualifications will make you successful?
- Bachelor's degree in related field
- Previous experience in customer support or sales is desirable
- Working knowledge of basic electrical products
- Fluent in English both written and spoken
- Previous CRM experience an advantage.
- Digital citizenship/PC Skills - at least basic level is essential (Microsoft Teams, BFO, SYMMETRY, AMAPS)
- Strong interpersonal skills and professional standard of written and verbal communication skills
- Ability to work on own initiative, but also as part of a team
- Flexible approach with the ability to adapt to change and learn new skills quickly
What's in it for me?
- Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more.
Who will you report to?
Project Management Manager
Let us learn about you! Apply today.
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
₠25.7bn global revenue
137 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
