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Form of workJob Description
Contemporary Staffing Solutions is seeking an experienced Call Center Representative to join our client for a 100% remote opportunity! The Call Center Representative will be responsible for providing Customer Service and processing for account-based employee benefit plans within our client's service center teams. This role involves handling requests from participants, financial advisors, and plan administrators, and ensuring high-quality service delivery through answering inbound calls. This Direct-Hire opportunity offers $19/Hour!
Key Responsibilities:
Examine, review, process, calculate, and administer payments or claims based on plan information, documentation, and reports in a timely manner.
Respond to all account owners and participant inquiries and requests promptly and accurately, meeting department and individual service levels and quality goals.
Process financial and non-financial transactions accurately and efficiently.
Demonstrate flexibility and team orientation, supporting departmental objectives and business needs.
Ensure compliance with plan document provisions, regulations, guidelines, and company procedures, maintaining confidentiality and HIPAA compliance.
Required Qualifications:
Completion and passing of PC assessment.
High school diploma or GED, with further applicable education or equivalent experience.
Bilingual proficiency in English and Spanish preferred.
1+ years of experience within a client service setting within Financial Services preferred.
Knowledge of tax-advantaged accounts and benefit plans, insurance, claims, or payments preferred.
Proficiency with Microsoft Office and Excel applications, as well as claims processing or benefit card systems.
Ability to handle stressful situations regarding urgent customer needs.
Excellent listening, verbal, and written communication skills.
Detail-oriented, flexible, and self-motivated.
Computer proficiency and ability to perform basic mathematical calculations.
Additional Information:
The first 3-4 weeks consist of training from 9:00 am to 5:30 pm EST.
In addition to submitting an application, completion of a PC Assessment is required. This will be emailed to qualified candidates. You must complete both to be considered.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
