GreenStar offers excellent time off benefits as well as flexible and affordable health care options
Purpose: To ensure prompt and courteous Customer Service; provide support to and back up for front end operations, and cashiers; ensure accurate cash handling and communication during shifts. To create a hospitable environment that welcomes coworkers, customers, owners, and members of the community.
Commitment: GreenStar Co-op is committed to being an organization free from discrimination. We seek out, welcome and celebrate people with diverse identities to participate in our community-owned cooperative business structure.
Status: Level II, Support Staff, Supervised by Front End Manager
Responsibilities:
CUSTOMER SERVICE
- Assist customers with product questions in a prompt, and courteous manner, referring them to other staff when necessary.
- Greet/welcome customers as they enter the store.
- Answer customer questions and complaints, or refer to appropriate staff.
- Offer suggestions for purchases and ways to prepare products.
- Issue credits to customers for returned items, transaction errors, or membership-related corrections and process paperwork according to procedure.
- Answer and route phone calls.
- Distribute information and membership materials.
- Answer questions regarding cooperatives and GreenStar membership, and assist customers with the new membership application process, including the FLOWER program.
- Assist members with various applications, labor shift sign-out, drop boxes, surveys, voting and marketing opportunities. Knowledgeable about processes and policies as well as current news and events.
- Work as part of a team to develop a hospitable department space that feels welcoming to all.
- Participate in Customer Service trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
- Knowledgeable about GreenStar’s products and services.
- Help customers place and pickup special orders.
REGISTER SUPPORT
- Open and/or close registers for the day.
- Run registers as needed, with efficiency and courtesy.
- Ensure register is cleared at end of cashier shifts.
- Provide change for cashiers as needed, accurately, efficiently and according to best cash handling practices.
- Provide assistance counting out tills whenever needed, or trouble-shooting incorrect/blended tills.
- Approve any refunds, price overrides, manual member discount overrides, suspended or voided/cancelled transactions as necessary.
- Assist cashiers in troubleshooting difficult transactions.
- Ensure smooth flow of traffic through all open cashier lanes.
- Ensure that the department schedule is followed and store is fully staffed by cashiers in case of problems with posted schedule.
- Flex break schedule as necessary to meet the needs of each day’s specific cashier schedule and actual hours worked.
- Flex department schedule to support other GreenStar locations/departments as necessary.
- Ensure Front End staff maintain professional appearance at register, and follow dress code.
- Keep registers stocked with necessary supplies and cleared of operational accumulations.
- Keep baskets, carts, bags, boxes and other Front End supplies in safe, clean and orderly condition.
CASH HANDLING
- Will work with a sense of urgency and purpose Ensure accuracy and security of all cash and cash equivalents moving through front end during shift.
- Follow all cash handling procedures with transactions, tills, safe, cash box, lock drawers and all contents.
- Ensure that Front End staff follow all cash handling procedures.
- Report any insecurities or deviance from procedure to the Manager on Duty.
COMMUNICATION
- Communicate directly with Manager on Duty during shift regarding all operations, notable incidents, cashier staffing, scheduling and breaks.
- Communicate with Customer Service Desk Staff person on following shift verbally and via logbooks.
- Understand how and when to use all logbooks, paper and electronic.
SAFETY
- Follow GreenStar safety rules.
- Assist other employees in safety needs.
- Report unsafe equipment and conditions.
- Assist with safety training needs.
- Participate in safety training programs, assist with accident investigation.
- Perform other tasks as assigned to ensure a safe and healthy work environment.
OPERATIONS
- Carry out opening and closing Customer Service Desk procedures as established by Front End Manager and in the CSD procedure binder.
- Keep Customer Service Desk and Front End of the store in clean, orderly condition during shift.
- Ensure that returns are properly delivered to departments or disposed.
- Report disorderly customers, shoplifters and any other emergencies to Manager on Duty.
- Fill out all forms accurately and completely.
- Will work with a sense of urgency and purpose
- Be able to access and perform all procedures in the CSD procedure binder.
- Assist with donation requests and pick-up, various Council and member-related forms, applications and voting materials.
- Ensure the cleanliness and order of areas displaying printed materials produced by GreenStar and from other organizations at and near the Customer Service Desk.
- Stay current on all required storewide and departmental trainings.
- Assist Front End Manager in documenting and updating procedures and checklists pertaining to CSD and cashier duties.
STOREWIDE AND OTHER DUTIES
- Attend Human Resources trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
- Read GreenStar publications to stay informed.
- Respect and comply with storewide personnel policies.
- Describe membership benefits, and how membership investment is made.
- Adhere to scheduled shifts.
- Perform other duties as assigned.
QUALIFICATIONS AND SKILLS
- Experience serving the public.
- Experience with cash handling, POS, and/or register systems.
- Experience with multi-line telephones and paging.
- Ability to project an outgoing, friendly personality.
- Communication – effective interpersonal communication with team members.
- Demonstrated ability to follow through on commitments.
- Open to input/feedback on work performance.
- Open to giving input/feedback on Produce department.
- Self-Driven/Motivated throughout shift.
- Knowledge or interest in learning about natural foods, produce, local products.
- Demonstrated ability to handle multiple demands, stay calm, and prioritize.
- Ability to stand for long periods of time.