Essential Duties and Responsibilities:
- Processes all Change Request Forms for Maxim’s external employees, including, but not limited to, tax forms, direct deposits, and employee status forms
- Maintains and updates tickets in the ticketing system
- Keeps abreast of all changes in tax laws for all states
- Provides excellent Customer Service to fellow co-workers, as well as branch offices
- Files and distributes paperwork to the appropriate personnel
- Performs other duties as assigned/necessary
- High School diploma or GED is required
- Two to four (2-4) years of data entry experience, or an equivalent combination of education and/or experience, is preferred
- Ability to work in a fast-paced Customer Service, deadline-driven environment
- Ability to analyze personnel and payroll information and take appropriate action
- Ability to function as a team member
- Excellent organizational/time-management skills, attention to detail, and follow-through to any outstanding issues
- Excellent listening, written, and oral communication skills
- Ability to adapt to changing priorities and environments
- Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills
Benefits
- Competitive pay & weekly paychecks
- Health, dental, vision, and life insurance
- 401(k) savings plan Awards and recognition programs