Customer Service Specialist

Spartan Surface's is growing and looking for a Customer Service Specialist to join our team! As a Customer Service Specialist, you work as the liaison between the client, sales rep, Spartan warehouse, and product specialist.

Functions:

· Build & process orders in the system

· Update order information in DocuWare; includes adding order files to DocuWare when necessary

· Answer telephone calls & emails

· Take phone orders for products that require a customer Purchase Order

· Answer customer questions pertaining to their order

· Check stock for customers and sales reps

· Process returns & credits

· Follow up weekly on CIA & Signature Required Orders

· Send tracking & general updates on open orders as provided by logistics & product specialists

· Works closely with sales reps, product specialists, and data entry team

· Other Duties assigned

Job Requirements:

· Min. of 3 yrs. Customer Service experience preferred

· Passion for giving to Customer Service experience

· Detail oriented

· Basic math skills

· Ability to work in a fast-paced environment

· Knowledge of Microsoft & Outlook

· Pass company background check