Address
Form of workJob Description
CUSTOMER SERVICE & DATA ENTRY
CHICO'S - FORT MYERS, FL
ON-SITE
8 AM 5 PM M-F NO WEEKENDS
$17 per hour
TEMP TO PERM – FULL TIME
BENEFITS
DESCRIPTION:
Our incredible growth has created an exciting opportunity for experienced and successful Customer Service & Data Entry for the Southwest Florida area. We seek motivated individuals for our roles that have an interest in both contributing to growing the company as well as their personal careers. If you have experience in the building services industry and delivering unmatched Customer Service, we would love to meet you.
RESPONSIBILITIES AND DUTIES:
Required Skills:
We Offer an Excellent Benefits Package, on the 1st of the month following 60 days, Including:
CHICO'S - FORT MYERS, FL
ON-SITE
8 AM 5 PM M-F NO WEEKENDS
$17 per hour
TEMP TO PERM – FULL TIME
BENEFITS
DESCRIPTION:
Our incredible growth has created an exciting opportunity for experienced and successful Customer Service & Data Entry for the Southwest Florida area. We seek motivated individuals for our roles that have an interest in both contributing to growing the company as well as their personal careers. If you have experience in the building services industry and delivering unmatched Customer Service, we would love to meet you.
RESPONSIBILITIES AND DUTIES:
- Customer Service handle multi-line call volume, organize and schedule appointments for service technicians, and respond to service calls.
- Receives incoming calls from customers requesting service.
- Calls customers to schedule service appointments.
- Creates service tickets using Sales Force
- Creates service appointments using Sales Force
- Schedules service technicians to complete jobs.
- Entering data into our system accurately and efficiently.
- Creates Warranty Service tickets to installers.
- Monitors service technicians’ completion of jobs assigned.
- Follow up with service technicians up to 24 hours after the scheduling.
- Re-Schedule service appointments as needed or required.
- Invoices service appointments that are completed
- Processes payments using Swipe Simple
- Responds to email and Webcase requests.
- Enters data in SalesForce/runs reports.
- Retrieves after-hours messages left on Parts/Service voicemail and handles.
Required Skills:
- Must have excellent written and verbal communication skills.
- Able to analyze and solve problems as they arise.
- Must have excellent Customer Service skills.
- Must be able to multitask.
- Must be able to handle stressful situations.
- Must be organized.
- High school diploma or equivalent
- Prior experience in Customer Service and Data Entry
We Offer an Excellent Benefits Package, on the 1st of the month following 60 days, Including:
- Medical, Vision, and Dental
- Health Savings Account
- Life Insurance
- Company-Paid Short-Term Disability
- Parental Leave
- Mileage Reimbursement
- 401(k) & Company Match After 90 days of employment, and so much more
