Customer Service Data Analyst

Customer Service Data Analyst
Job Summary
The role of the Customer Service Data Specialist is to consistently provide and maintain exceptional Customer Service and EDI data support while providing timely and accurate information with internal and external collaboration. This role supports data driven technology development with the ability to refine, adapt, and apply data models. It works with business representatives to define and implement the new business processes and systems impacted by analytics efforts. This role must be able to solve problem(s) and help identify the needs for an accurate solution while developing and maintaining strong relationships with both existing and new customers (internal and external) and vendors.
Responsibilities

• Simultaneously manage inbound and outbound phone and email inquiries.
• Receive, review and process inquiries in a timely, accurate and professional manner.
• Always maintain a professional and courteous attitude and relationship with new and existing customers and vendors.
• Understand and communicate specific USAG products/categories as well as the warranty, shipping, and special program policies.
• Work with suppliers on customer orders and EDI compliancy concerns.
• Assist the purchasing departments on inventory concerns.
• Support the Customer Service and Operations teams with tracking orders.
• Efficiently navigate through all systems such as Five9, D365, JDE, Service Now, as well as established EDI support systems including Sterling, fENX, and DM EDI.
• Capture and maintain accurate information and data in appropriate systems.
• Ability to access information from supplier catalogs and websites.
• Notify and support internal departments of errors or data improvement opportunities.
• Other duties as assigned.

Qualifications

• High School Diploma or GED required.
• Ability to learn and apply new information quickly while interpreting and offering appropriate solutions required.
• Demonstrated ability to handle multiple tasks and assignments simultaneously with a high level of accuracy required.
• Must understand and recognize part numbers, including identifying sequence of numbers and letters accurately.
• Proficient with Microsoft Office applications (Word, Outlook etc.) with advanced Excel experience along with a strong knowledge of various search engines/internet capabilities.
• Willingness to test to exhibit advanced Excel skillset.
• Must possess strong analytical skills, excellent verbal and written communication skills, active listening skills, strong project management, process, and conceptual skills, and dynamic interpersonal skills. Must be flexible and adaptive to change and have demonstrated success in problem-solving.
• Ability to learn and apply new information quickly while interpreting and offering appropriate solutions required.
• Demonstrated ability to handle multiple tasks and assignments simultaneously with a high level of accuracy required.

Preferred Qualifications

• 1-2 years of related work experience preferred.
• Automotive or Automotive Aftermarket background is helpful.
• Exposure to EDI preferred. • Experience working with multiple reporting tool platforms including Power App/Power Automate, Power BI and Query preferred.

Leadership Skills

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication. • Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions. • Makes balanced decisions and thinks strategically by being a forward thinker.

Physical Demands / Working Environment

• Must be willing to work until 7:00PM and possibly weekends and some USAG recognized holidays.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.