Customer Service Coordinator - Recycling

Today, we are not utilizing resources in a sustainable way. In fact, the world is only 9% circular, meaning much of the Earth’s precious resources are only used once, leaving huge untapped potential for more sustainable resource management. TOMRA provides cutting-edge solutions for optimal resource productivity within the recycling, mining and food industries and is therefore uniquely positioned to shape the Circular Economy, creating demand for this way of thinking in the world. At TOMRA we want to be a thought leader, encouraging a more sustainable way of thinking and inspiring active change around the world.

At TOMRA, we want people to innovate, exhibit passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We thrive off passion that always focuses and commits to meeting success. We demand a responsible and safe mindset that takes care of our customers, products and fellow employees.

Embark on a rewarding career as a Customer Service Coordinator with Tomra Recycling, where you will play a pivotal role in delivering unparalleled service to our valued customers. As a key contributor to our dynamic team, you will own the entire journey from quoting to seamless part and service delivery.

Your responsibilities will involve:

• Responding promptly and professionally to customer quote, order, and service requests via phone and email, ensuring a swift and efficient resolution.
• Cultivating strong relationships with potential clients, understanding their needs, and addressing concerns effectively to build lasting rapport.
• Validating work details post-service completion, meticulously identifying and resolving any time reporting inconsistencies or errors in collaboration with service engineers and colleagues before invoicing customers.
• Proactively monitoring and expediting backordered spare parts to guarantee on-time delivery of customer orders.
• Collaborating seamlessly with internal stakeholders across Supply Chain, Technical Support, Commercial Services, Shipping, and Finance teams to enhance the overall customer experience.
• Showcasing your expertise as the go-to person for the quote and order system processes and functions.
• Contributing to department goals and objectives by maintaining a high standard of personal accountability for individual KPI metrics.
• Embracing various related duties and assignments as required to contribute to the overall success of our team.

Experience

• Two years of previous service coordination and/or order management experience required,
• Experience with database ERP systems and Microsoft Office applications.
• Proficiency in Spanish and other languages is a plus.
• Good working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.

Skills/Abilities

• Detail-oriented with multitasking capabilities.
• Critical-thinking and problem-solving skills for workload prioritization and proactive issue prevention.
• Adaptability and a willingness to learn new skills.
• Strong organizational skills with a focus on fast and accurate turnaround times.
• Excellent written and verbal communication skills.
• Team-oriented mindset with a passion for service-oriented work.

Physical Requirements

• Ability to sit for long periods of time
• Ability to lift 5 – 10 lbs

Why work for us:

You will have long-term career opportunities, with a globally renowned company and the following:

• Strong benefits offering with medical, dental and vision plan premiums covered at 100% for employees
• Healthy PTO policy with 26 days annually (sick, vacation, holiday) which increases with each year of seniority
• Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste
• Inclusive company culture that values diversity, well-being and strong camaraderie among our teammates
• Global career opportunities with a strong record for promoting internally
• Professional training and development: We are passionate about people and seeing them succeed
• We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged

Join us in this exciting role where your skills will not only be valued but will also contribute to the success of a company dedicated to excellence in Customer Service. Be part of the Tomra Recycling family and take your career to new heights!

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.

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