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Form of workDESCRIPTION:
AKE Safety Equipment is a locally owned small to mid-sized manufacturing and sales driven company. We operate on a national scale, targeting customers who farm and reside in agriculturally productive areas of the U.S. Our Customer Service Manager will be the department lead responsible for communicating with our regionally based sales representatives and customers. This role requires creativity, quick adaptation to change and has the ability to keep the success and forward movement of the business as the ultimate top priority.
SPECIFIC RESPONSIBILITIES:
REQUIRED SKILLS:
PREFERRED SKILLS:
#ZR
#AKECTY
AKE Safety Equipment is a locally owned small to mid-sized manufacturing and sales driven company. We operate on a national scale, targeting customers who farm and reside in agriculturally productive areas of the U.S. Our Customer Service Manager will be the department lead responsible for communicating with our regionally based sales representatives and customers. This role requires creativity, quick adaptation to change and has the ability to keep the success and forward movement of the business as the ultimate top priority.
SPECIFIC RESPONSIBILITIES:
- A large aspect of the position will focus on providing information and support to customers and sales representatives across the country via phone and email correspondence.
- Answer phone calls and assist walk-in customers with questions or issues.
- Troubleshoot issues by working with other AKE staff members for resolution.
- Ability to work between multiple software platforms.
- Assist in product registration, refills, direct sales orders- payment or shipping.
- Maintain accurate records and databases.
- Contributes new ideas that help drive efficiency and team goals.
- Assists with process documentation and continuous improvement.
- Supports Customer Service Manager in all department related functions as necessary.
- Clerical tasks as needed.
REQUIRED SKILLS:
- Proven interpersonal skills, outgoing, patient, professional attitude.
- Strong general knowledge of computer programs and working with the integration between those programs on a daily basis.
- Anticipate a variety of needs and problems and proactively suggest solutions.
- Must be able to use excellent independent judgement and discretion in a variety of situations.
- Strong proficiency with MS Word, Excel, QuickBooks and Salesforce (CRM)
- Detail oriented.
- Self-starter with outstanding organizational and time management skills
- Must be able to work in an entrepreneurial, fast-paced environment that emphasizes accuracy and timeliness.
PREFERRED SKILLS:
- Bachelor's degree in related field
- 3 + years of experience
- Experience working in an entrepreneurial and sales focused environment.
#ZR
#AKECTY
