Address
Form of work
Salary*This is a hybrid position. Please do not apply unless you are local to our office in Lansdale, PA.*
The Opportunity:
The Product Development Team creates new products and improves the performance, cost, and quality of existing products to achieve Keystone’s business goals and core values. The Product Support Associate plays an integral role in serving our customers to fulfill our Light Made Easy promise. This position will help bring new and innovative products to the market, while offering technical support.
Who we are:
Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area.
A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy." We are an engaged and collaborative team where individuals are supported to reach their full potential.
Keystone's core values:
1. We are a customer-service-obsessed company.
2. We earn the trust of our co-workers, customers, and partners by acting with honesty and integrity.
3. We bring a positive, can-do attitude to all our efforts.
4. We are a company that is easy to do business in every aspect.
5. We treat all associates, both internal and external, with respect and professionalism.
6. We operate with efficiency and continue to find better methods for conducting business.
7. We share our ideas, thoughts, responsibilities, and accountability to succeed as a unified team.
What we offer:
Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.
Your Impact:
Receiving inbound technical-related phone calls and emails and walking customers through the necessary steps to find a resolution
Generating supporting documentation for technical product related inquiries
Assisting in advanced sales support for product related inquiries
Collaborating with RMA department on warranty claims processing
Working directly with Product Managers and Engineering to ensure that product data is correct and updated.
Working directly with management to create and maintain timelines with internal and external product team affiliates
What you bring:
Associate’s degree in engineering, business, or commensurate experience in customer relations, technical support, and or a Product Development role
Electrical, electronic, or lighting related product knowledge is a plus
Have effective listening and problem-solving skills
Strong ability for general deductive reasoning, systematic troubleshooting and understanding of mobile applications and controls
Knowledge of Customer Service principles and practices to utilize them for handling customer queries on the phone
Experience with warranty and complaint processing
Have a strong work ethic and sense of urgency with ability to take initiative and accomplish goals.
Have the propensity to understand technical products
Can manage projects from conception to delivery
Can maintain exceptional organizational skills and a keen attention to detail
Please note that we do not accept unsolicited resumes from recruiters or employment agencies.
