Customer Service Assistant

JOB SUMMARY:

The Customer Service Assistant will establish and maintain positive customer relationships. In the Customer Service management system, the CSR will be responsible for entering customer sales orders and releases. In addition, this individual will plan and enter production work orders. The CSR will facilitate communications with outside sales, the customer, and the division.

ESSENTIAL JOB FUNCTIONS:

• Manage customer purchase orders and releases accurately.
• Ensure the proper part number revision on the customer order matches the system.
• Keep track of open order report. Check with production and purchasing on status of open orders.
• Back up Customer Service on order entry (for vacations).
• Back up Receptionist with answering phones.
• Be the liaison between production and Customer Service.
• Enter ASN’s on customer websites and/or communicate shipment information with the customer.
• Back up the quoting department with entry of RFQ’s and sending quotes to the customer.
• Responsible for customers’ follow-up for quotations, samples, literature, new accounts, etc.
• Provide coverage for receptionist positions when necessary.
• Additional duties as required by Supervisor/Management

SKILLS and ABILITIES:

• Must have Excellent organizational skills.
• Self-starter.
• Attention to detail.
• Competency in Microsoft Office Programs.
• Excellent & Professional verbal and written communication skills.
• Punctual and dependable.
• Perform all duties & responsibilities in a professional manner.
• Treat others with respect.
• Ability to work independently or in a team environment.

EDUCATION and EXPERIENCE:

• High school diploma or GED equivalent required, Associate degree preferred.
• 2+ years' Customer Service experience required.
• Experience in a manufacturing setting required.
• Experience working with data and order entry.

EEOC Statement:

MW Industries, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• Will you now or in the future require sponsorship for employment visa (eg. H-1B visa status)?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person