Address
Form of work
SalaryDepartment:Customer Service
Reports To:Customer Service Manager- Americas
Location: Yuma, AZ
Responsible for advanced functions within Gowan’s Customer Service and Distribution Team. Supervise and coordinate sales and ensure compliance with government regulations. A key resource for Gowan Sales professionals, external customer base, and internal Supply Chain and Finance functions. Demonstrates advanced problem solving and communication skills along with a very high level of attention to detail. Serves as backup to other Customer Service Specialists.
Duties and Responsibilities:
- Control all phases of GUSA order processing (Enter/Receive orders, print bills of lading & invoices).
- Use Gowan’s ERP system “Enterprise One” for all company needed transactions.
- Ensure appropriate documentation is created and maintain recordkeeping in compliance with US regulations.
- Communicate with sales representatives on customer calls, product moves, etc.
- Select suitable transportation carriers to deliver goods and work with 3rd party logistics providers.
- Work closely with Production Planners and Demand Manager for accurate decision making.
- Organize stock transfers once goods are produced for proper staging of inventory at distribution centers.
- Perform monthly inventory reconciliation, manage damages and aging inventory for responsible warehouses.
- Work with development on product complaints & replacements.
- Track Product Managers' special programs including allocations.
- Prepare reports, such as sales, forecasts or others as requested.
- Assist manager on maintain mailing list for recipients.
- Provide support to other departmental needs.
Required Knowledge, Skills, and Abilities:
- Strong computer skills: Microsoft Office, ERP System, and other business software.
- Strong oral and written communication skills.
- Demonstrated ability to manage simultaneous urgent tasks.
- Willingness to work with a wide range of people.
- Highly organized, self-directed & motivated person.
- Ability to perform some analytical logistics duties.
- Positive attitude toward learning and improving processes.
Required Qualifications:
- Bachelor’s degree in Business Administration, Supply Chain Management, Applied Business Economics
or Operations Management preferred.
- Experience working with freight forwarders and transportation providers.
- Second language would be of benefit.
- Successful candidate will be asked to show proof that they can legally work in the US.
Physical Demands:
- Able to work regular office hours 8am to 5pm in a fast-paced environment.
- Able to work longer time in a computer workstation.
- Traveling infrequent, but will be required about twice a year for regional meetings and to audit warehouses.
